The LearnWorlds support system includes the following features:
- Concierge support to ensure your onboarding process is smooth and quick
- 24/7 customer support via email, telephone, or submitting a ticket
- Migration services and guides
- LearnWorlds Academy to help you get the most from the platform
- LearnWorlds Knowledge Base giving you access to over 00 articles
After trying it ourselves, we can confirm that the LearnWorlds support options absolutely exceeded our expectations.a
LearnWorlds Academy
The LearnWorlds Academy serves both new and experienced users.
In the Academy, you can expect useful and practical content that teaches you how to get the most from your LearnWorlds site.
The information available falls under these main categories:
- Course Examples
- Free & Paid Guides & Courses
- Free eBooks
- Checklists
- Daily Webinars
- Support Articles
We like that LearnWorlds makes available the list of a course’s contents (paid and free) before you enroll.
This information allows prospective students to quickly scan the subjects covered before committing precious time and money.
The free resources section includes both eBooks and checklists. Each eBook has a clear description of what information is covered inside and who will benefit most from reading it. This information again saves you time and helps you get the most from this valuable resource.
LearnWorlds Knowledge Base
Within the Knowledge Base, you’ll find more than 400 helpful articles.
These articles cover a wide range of topics, neatly categorized on LearnWorlds’ user-friendly site. The categories include:
- Getting Started
- Setting Up
- Course Authoring
- Themes & Appearance
- Page Builder
- Marketing & Sales
- Course Administration
- User Management
- Integrations
- Release notes
Any user (subscribed or not) has access to all the information on the LearnWorlds Knowledge Base.
Existing LearnWorlds subscribers can ask for support by submitting a ticket. With this tool, you’re able to gain the assistance of the LearnWorlds support team. We find this works well if you have to deal with more advanced issues.
24/7 LearnWorlds Customer Support
LearnWorlds aims to provide 24/7 customer support. We recommend this level of assistance if you cannot find any information regarding your issue on the other support systems mentioned above.
The 24/7 LearnWorlds customer support is reachable through the following channels:
- By submitting a ticket, as mentioned in the previous section
- Phone: +1 855 8999555 (toll-free)
- Email: hello@learnworlds.com
Migration Service
We know how daunting it may seem to migrate your existing school from one platform to another. Even though the features of LearnWorlds are appealing, the hassle of moving all your content and users over might put you off.
LearnWorlds has put together an easy to follow, step by step guide to migrate your school without any pain or stress. We’ve used this procedure numerous times and can confirm it works like a charm.
If you need any assistance during the process or simply don’t have time to migrate your school yourself, get in touch with the LearnWorlds support team through one of the following channels:
- By submitting a ticket
- Phone: +1 855 8999555 (toll free)
- Email: hello@learnworlds.com
Concierge Onboarding
LearnWorlds offers onboarding assistance for their Learning Center and Corporate High Volume customers.
This support provides help to set up your school, gives training on the LearnWorlds platform itself, and offers consulting services for a smooth and trouble-free start.
Bottom Line
In our extensive experience with the LearnWorlds platform, we’ve had opportunities to use all of the support channels we have discussed in this article.
We found all systems to work as promised and provide all of the information that we needed to resolve any issues we encountered.
We feel very comfortable recommending LearnWorlds to any new or experienced user.
We found that the support system, in particular, is vast, flexible, and available whenever you need it.
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