BigCommerce is an ecommerce platform that allows individuals with little to no coding skills achieve enterprise-level solutions.
It was built with scalability in mind, allowing you to easily integrate hundreds of apps and extensions according to your specific business needs and growth.
Accept a variety of payment methods, manage payments and shipping as well as perform deep customizations of the website’s design with pure simplicity.
Adding to its ease of use, BigCommerce even allows you to list products for sale on Amazon, Ebay, Facebook and Pinterest with just a few clicks.
BigCommerce is among the best eCommerce platforms online for beginners and advanced users alike.
Their GUI is incredibly straightforward, so you will quickly get the hand of navigating their features.
Uploading new products, managing orders and browsing analytics is a breeze and can all be done with just a few clicks.
Their 24/7 support team is accessible via phone, email and live chat and their response times are faster than similar platforms.
BigCommerce has excellent themes and plugins, but they do become a little costly when you need to rely on numerous plugins.
Overall, BigCommerce is a fast and reliable eCommerce platform that delivers high quality results at competitive prices.
When compared to the competition, they are right on par with the top eCommerce platforms online.
They even provide superior SEO benefits such as better URL structures, allowing you to get more traffic organically from search engines.
Whether you have a single product or manage a business with hundreds of products in a variety of options, BigCommerce makes it simple for you to get your online store up and running in no time.
Obviously you want to find a platform that is cost-effective. Even if you only need a small pricing plan to start, you should always plan for growth. BigCommerce’s fees are very similar to their competitors with custom plans available for enterprise level companies.
Overall, BigCommerce has excellent site speed, great uptime and does not have many major incident complaints.
BigCommerce has a good support team that is available 24/7 by phone, email and live chat.
Overall, BigCommerce excels at delivering a simple to use eCommerce platform for building an online store. Whether you have advanced coding skills or no knowledge about coding at all, you will be able to quickly set up a stunning website and you’ll easily be able to manage all of your products with a few clicks.
While BigCommerce offers free themes, they aren’t quite as good as their paid options. Even with the paid themes at BigCommerce, you won’t find quite as much functionality as you would with some of the other best eCommerce platforms online.
Hundreds of free and paid apps and plugins are available at BigCommerce, providing you with tons of functionality.
What is BigCommerce?
Providing eCommerce solutions to businesses of all sizes, BigCommerce quickly became a household name for store and business owners worldwide. The platform allows businesses big and small to quickly set up an online store and place their products for sale.
BigCommerce is an all-in-one solution that allows you to control of every aspect of owning an online store without the need for 3rd party software. They allow you to easily accept payments online, create invoices, keep track of inventory, fulfill orders and design your web store with ease.
There are four different BigCommerce services available to choose from. “Standard” is ideal for users who are just on the brink of setting up an online store and have very few products to sell. “Plus” is the most popular service available at BigCommerce and is the ideal solution for businesses that sell up to $150,000 online in a single year. “Pro” is for well-established businesses with a strong product line that sells very well.
This service comes with many additional features including custom SSL and product filtering. “Entreprise” is the final solution available and includes all of the available features provided by BigCommerce.
This plan is dedicated to large-scale businesses that sell millions of dollars worth of product yearly.
Each plan varies in price and features, but they all come with sitewide HTTPs and 24/7 live agent support.
BigCommerce was founded in 2009 by Eddie Machaalani and Mitchell Harper. The two founders are both originally from Australia and they met randomly in an online chatroom, which is where they first discussed the idea of BigCommerce.
The company was completely bootstrapped up until July 31st, 2011 when General Catalyst Partners invested $15 million in a Series A round of funding.
By 2013, BigCommerce had received a total of $125 million in funding by investors such as American Express, Telstra Ventures, Revolution Growth and more. In 2018, Goldman Sachs led an additional funding round which ended at $64 million.
They currently have their headquarters in Austin, Texas along with offices in Sydney Australia and San Francisco, California. Brent Bellm is the current CEO of the privately-owned company and has been ever since 2015. They report a sales volume of roughly $16+ billion.
Pricing & Fees
BigCommerce has a competitive pricing structure and there are no transaction fees, however, just like many other platforms, they force you to upgrade your plan once you reach a certain volume of sales. Which is very similar to charging transaction fees.
BigCommerce places sale limits, so as your business grows, you will need to upgrade your pricing plan.
The “Standard” plan allows you to sell up to $50,000 annually, the “Plus” plan allows you to sell up to $150,000 annually and the “Pro” plan allows you to sell up to $400,000 annually.
If you sell for over $400,000 per year, you will need to contact their sales team for a custom pricing plan.
- $50k Sales / Year
- Good Credit Card Rates
- $150k Sales / Year
- Great Credit Card Rates
- $400k Sales / Year
- Fantastic Credit Card Rates
Even the best eCommerce platforms take a percentage from each sale in order to cover transactions.
These are often labeled as transaction fees. BigCommerce mentions that they have no transaction fees. Do not let this fool you, they do take an amount from your sales, but rather than calling it transaction fees, they have you upgrade your pricing plan as you make more money.
At BigCommerce, instead of having to pay transaction fees, you’ll need to upgrade your account when you reach over $50,000 in yearly sales, over $150,000 in yearly sales and when you reach over $400,000 in yearly sales
The last thing you’ll want to deal with is hidden fees, so it’s important to know what you’ll have to pay for before moving forward with an eCommerce solution.
At BigCommerce, you will have to pay your monthly subscription fees, but you should also plan ahead for theme fees and plugin fees.
There are less than 10 free themes to choose from, so you’ll most likely want to choose a premium theme, which costs between $140 to $200.
Plugins and apps will also come at a price. Most apps will charge your a monthly subscription fee, so keep this in mind if you plan on using multiple plugins on your site.
Speed & Performance
Uptime is rather impressive with very few outages, but they do have occasional issues with slowed down servers when sudden traffic spikes occur for customers with smaller pricing plans.
Website loading speed shouldn’t be an issue. All of our tests showed BigCommerce as being one of the fastest eCommerce platforms as far as web page loading times are concerned.
However, their servers are not the fastest when compared to similar options. BigCommerce is an overall highly reliable eCommerce platform that excels in speed and uptime, but lacks in terms of customer support reliability.
Overall, BigCommerce deals with very few major incidents on a regular basis.
The major complaints are issued against the customer support team, who seem to really be a hit or miss.
There are several complaints about unresolved issues going on for weeks at a time without any response back from the BigCommerce support team.
Another incident that has received a few complaints includes issues with completing transactions. More specifically, credit cards being declined without displaying any type of error message, leading customers to believe that the transaction went through even though it didn’t.
Site speed is another important aspect to consider when choosing an eCommerce platform online.
Site pages that take longer than 3 seconds to load have been proven to get more exits.
Slow servers can mean lots of lost customers and can cause your business to get a bad reputation. We tested numerous BigCommerce stores for site speed and the results were rather impressive. Our tests showed most stores loading in roughly 2.5 seconds and components were properly compressed with gzip.
While BigCommerce is incredibly well-optimized for speed, some components did not have far-future expiration dates, which could cause minor issues if you rely heavily on organic search engine traffic.
BigCommerce is better optimized for speed when compared to similar eCommerce platforms, however, the servers weren’t as quick as the others we tested.
Customer Services & Support
When running an online business, quality customer support is crucial. Issues can arise at any moment with a website, especially when dealing with complex functions such as payment gateways.
No matter how much advertising dollars you spend, you won’t ever get your business off the ground if users have a hard time browsing your site and purchasing your products.
BigCommerce has a good support team that is available 24/7 by phone, email and live chat.
Along with having numerous support channels available, they also provide tons of documentations, tutorials and useful guides. However, their true strength lies in the community-driven support area that allows customers to help each other out.
While they do have many support outlets available including phone support, ticketing systems and loads of useful tutorial documentations, most of their user complaints revolve around the support team being unhelpful.
Speed of Response
Friendliness & Helpfulness
Functionality & Features
Ease of Use
Themes & Templates
Choice of Themes
Quality of Themes
Apps & Plugins
Choice of Apps & plugins
Quality of Apps & Plugins