EKM Review

UK-Based eCommerce Platform


Overall Rating


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14 Days

Free Trial

EKM is one of the most powerful all-in-one eCommerce platforms online.

Not only does it deliver outstanding performance and fast-loading web pages, but it’s also a highly scalable solution that allows you to grow your website as your business grows.

With no coding skills necessary, you can begin building a stunning online store in no time regardless of your background.


  • Website: EKM.com
  • Based in: United Kingdom
  • Established in: 2002
  • Employees: 80+
  • Powers: Thousands of Businesses
  • Support: 24/7
  • Pricing: £32.49 to £194.99
  • Security: SSL & PCI Compliance

What is EKM?

Based out of Preston, UK, EKM is one of the fastest growing eCommerce solutions on the internet.

They stand out by offering dedicated account managers to each and every one of their customers.

Not only is this rarely seen in the all-in-one eCommerce platform industry, but it’s also an incredible way for beginners to get through issues without having to reach out towards traditional customer support channels.

EKM Homepage

Established in 2002, they now have over 80 employees and provide their services to over 80,000 businesses online.

EKM is a very well-respected solution for merchants seeking a way to sell their products online. It has a near-perfect score on TrustPilot as well as most other user-review databases on the internet.

This, along with numerous rankings in the top eCommerce platforms by well-renowned review sites.

EKM offers a unique touch called “Evolution Mode”, which means your website is always up to date and boasting the best features in the industry without having to perform any updates manually.

Loaded with tons of excellent features and functions, it’s easy for you to get EKM working flawlessly with your online business.

Whether you’re drop shipping, building a brand or selling your own creations, EKM is ideal for all business models.

Their mobile-friendly designs allow you to keep up with current SEO trends and their powerful analytics allow you to track everything with ease. EKM is definitely among the great up-and-coming eCommerce platforms worth keeping an eye on.

Overall Ratings

Pricing & Fees

When we look at pricing, EKM isn’t too bad, but it’s far from being the cheapest option. They make up for this by not having any third-party apps. They have a ton of built-in features that should be more than enough for any small business. 

Speed & Performance

Performance isn’t the best at EKM – they have average website loading times and a below average uptime guarantee. However, for small business and merchants with very few customers, this shouldn’t be much of an issue.

Overall, EKM is a decent option that you’ll want to consider if you’re based in the UK, but otherwise you should definitely opt for some of the other leading eCommerce solutions.

Customer Support

A solid customer support team is crucial when running a business online – every time you run into an issue that you can’t seem to resolve on your own, you’ll want to have help right around the corner.

Fortunately, EKM provides you with a dedicated account manager, which right from the start makes issues a lot easier to handle.

Functionality & Features

One of the most important things worth considering before signing up for an eCommerce solution is the amount of features you will be able to enjoy.

EKM has a ton of excellent features that will allow you to bring your online store to a whole new level.

Themes & Templates

Along with having a powerful platform that’s simple to use, you’re also going to want to enjoy premium themes.

Themes are the backbone of your website – they help create the basic structure of your site including the design layout, the way your entire store feels and how it functions.

Unfortunately, EKM does not have a massive selection when it comes to themes.

Plugins & Apps

Most eCommerce platforms offer a huge selection of third-party apps, allowing you to really make the most out of your online store.

Having the ability to add third-party integrations also makes it simple for you to easily add functions from other platforms such as Facebook, PayPal and such.

However, at EKM you do not have the ability to enjoy third-party apps.

Pricing & Fees

When you choose an eCommerce solution, you’ll want to try to get an affordable option that won’t have you spending thousands of dollars per month simply to run your online store.

Fortunately, EKM doesn’t cost too much, but when compared to other similar platforms, it’s not the cheapest solution either.

Their pricing plans are a little higher than the alternatives and they do have an expensive “managed” plan.

While they don’t have any transaction fees, they do have a type of alternative, which causes you to pay more if you sell more products.

Overall, EKM isn’t too bad when it comes to pricing, but there are definitely more affordable options out there.

Plans Pricing

The cost of your eCommerce platform will essentially take away from your overall profits, so you’ll want to be sure that you don’t overspend in order to operate your business.

EKM has good pricing, but remains a more expensive solution when compared to other similar options.

In the lowest pricing places, you only get to list up to 500 products, but as you pay more, you can enjoy unlimited products.

This causes you to have to upgrade to a higher pricing plan right from the start if you have a large amount of products.

Furthermore, you only get to enjoy 1 user per account with the lower plans, so if you need to have multiple users per account, the cost will drive up once again.

Overall, they have more expensive plans than their competitors, but all-in-all, it’s not that bad – we’ve seen more expensive eCommerce platforms.


£ 32
  • Up to 500 Products
  • 1 Staff Accounts
  • Basic Evolution Mode


£ 64
  • Unlimited Oroducts
  • 5 Staff Accounts
  • Evolution Mode


£ 194
  • Unlimited Products
  • 15 Staff Accounts
  • Evolution Mode

Transaction Fees

Fortunately, EKM does not have any transaction fees.

Some eCommerce solutions still do have transaction fees, which mean they take a fee every time you make a sale.

However, at EKM you won’t have to deal with this fee. On the other hand, they do limit the amount of products you can sell with their lower plans, causing you to have to pay more if you sell more items, making it a type of transaction fee alternative.

Other Fees

EKM does not have any additional fees for you to worry about.

However, they do have a pricing plan called EKM Pro, which provides you with a full team to help build and manage your online store.

If you wish to enjoy such a luxury, you should set aside a larger budget, as it’s quite steep in price.

Speed & Performance

Overall, having a powerful website is crucial if you want to make tons of sales and enjoy a profitable business venture.

Unfortunately, EKM hasn’t provided us with the best results during our testing phase.

Their website loading times are sub-par when compared to other similar platforms and they provide a below average uptime guarantee.

However, the amount of incidents they deal with on a regular basis is rather low and their incident status page helps you keep track of any outages.

This makes it easier for you to know exactly what’s going on if you ever do experience outages.

While EKM doesn’t provide the fastest loading websites or the most optimized online stores, it remains a good option that is decent and has the ability to be great with a few manual optimizations.

If you’re willing to put in the effort to optimize your website, EKM could become a solid option.


Having a solid performance score is highly important for an online store.

You’ll need to be sure that your platform doesn’t crash at any given moment.

One way to make sure that a platform is reliable is by checking out their uptime guarantee.

Unfortunately, EKM offers an uptime guarantee of 99.9%. While this may seem great, it’s actually below the average of 99.99%, which makes a huge difference in terms of reliability.

They still have a fairly stable eCommerce platform, but it’s not quite as impressive as some of their competitors.

If uptime is an incredibly important factor for you and your business, you may want to consider a more reliable solution.

Incident Frequency

Along with requiring a high uptime score, you should also look into platforms that have few incidents on a regular basis.

EKM provides you with an incident status page, so you can keep track of recent outages, maintenance and other such tasks that could result in downtime on your website.

One of the downsides to their status page though is that they only keep reports for 7 days.

So if you wanted to go back a few weeks to see how stable their platform has been lately, you’ll be out of luck.

Nonetheless, we have been keeping track of the EKM status page for quite some time now and they seem to be a fairly reliable eCommerce platform.

Overall, you shouldn’t experience too many incidents on a regular basis when choosing EKM.


Having a fast website is crucial to having your online store succeed.

You’ll want to be sure that your visitors have a positive experience when they visit your website.

This includes being able to rapidly navigate from one web page to another.

Unfortunately, EKM hasn’t provided the best results when we tested some websites hosted on their platform.

Few optimizations were in place, making most of their web pages loading quite slowly when compared to other similar platforms.

When choosing EKM as your eCommerce solution, you should be prepared to perform a number of speed optimizations yourself in order to benefit from fast loading websites.

Customer Services & Support

Their support availability isn’t the best, they are only available during business hours.

However, they do have fast response times and the quality of the assistance provided is amazing.

If you’re looking for an eCommerce solution that has solid support along with 24/7 availability, this isn’t the platform for you.

However, if you just plan on needing the occasional assistance and want the added benefit of having an account manager that can handle all of your inquiries personally, you’re going to enjoy using EKM.

Support Availability

Customer support availability is crucial when operating an online store.

You’ll want help around the corner at all times.

Fortunately, EKM has a ton of customer support channels. You can contact them via email, live chat or even by phone.

Customer support is provided 24/7 via multiple channels. This makes it easy for you to handle pressing issues if they happen at night – you would not be required to wait until the next morning.

Overall, EKM has a great amount of support channels.

Speed of Response

The amount of time it takes to get a response when you need assistance is crucial for smooth business operations.

If you want to make sure that you always get the help you need when you need it the most, you’ll want to opt for an eCommerce platform that can provide you with assistance rapidly.

We tested the various support channels at EKM and they all had average response times.

When contacting them by phone, it tooks just a few minutes to get connected to an agent.

Via live chat, it took roughly 10 to 15 minutes, which is just about average and by email, it took a few hours, but it never took more than 6 to 8 hours.

Overall, the speed of response at EKM is decent.

Friendliness & Helpfulness

How helpful the answers are when you do contact their support team is also very important.

You’ll want to make sure that the support team provides quality support, not just great support availability.

We contacted them a few times with questions of varying difficulty – with simple questions, we got answers to our questions almost immediately.

More complex issues were a hit or miss – we either got the answer we needed or they couldn’t provide the support we needed.

One of the nice touches at EKM is the dedicated account manager, who can personal provide you with assistance – this makes the support at EKM one step above all other platforms that don’t offer this service – it was truly enjoyable having just one point of contact.


Telephone support is one of the most important support channels for online stores.

You’ll want to be able to speak with a support agent immediately when your store goes down, allowing you to quickly resolve issues when they arise.

Unfortunately, EKM does not provide the best phone support available. Their phone support agents are just available for a few hours per day (8am to 6pm on weekdays and from 9am to 5:30pm on weekends).

This makes it difficult for you to get immediate assistance by phone when pressing issues arise.

Overall, if phone support is highly important to you, you may want to consider choosing another eCommerce platform that can provide 24/7 support by phone.

Live Chat

Live chat is available at EKM, which is a huge plus since not all similar eCommerce platforms offer live chat support.

However, just like with their phone support, it’s not available at all times.

This makes it complicated to get the answers you need when issues arise during the night.

Other than the live chat’s availability, this remains a solid support channel that can provide you with answers to basic inquiries.

If you run into basic questions or assistance for simple procedures during their business hours, you will almost always be able to get the answers you need within minutes simply by contacting their live chat team.


Email is one of the most reliable support channels available at EKM.

While they take a little longer than live chat and phone support, emailed questions will occasionally be responded to even during the night.

We attempted to contact EKM via email on numerous occasions and most of the time they answers us in 1 to 4 hours.

However, we were even lucky enough to receive answers to our questions during the night, making it one of their only support channels that provides 24/7 support.

If you’re in need of assistance during the night, send them an email and you should receive a response before live chat and phone support becomes available the next morning.

Functionality & Features

One of the most important things worth considering before signing up for an eCommerce solution is the amount of features you will be able to enjoy.

EKM has a ton of excellent features that will allow you to bring your online store to a whole new level.

Ease of Use

EKM is a relatively easy to use platform, which makes it enjoyable for beginners to use.

With a simple to use dashboard, all of the features are easy to understand, allowing you to quickly setup your online store without too much hassle.

Adding new products, uploading images, creating categories and even altering the design layout is all very easy to handle.

One of the added perks at EKM is your dedicated account manager, which once again, makes the entire process a lot easier to handle.

If you ever run into issues or need help handling certain tasks, you can simply ask your account manager for assistance – that’s what they are there for.

Overall, EKM is very easy to use.


Having a ton of quality features is important if you want to enjoy a top quality experience when operating your online store.

Fortunately, EKM excels at providing you with useful features that can truly enhance your online store.

Firstly, they offer great perks such as a free domain with every account, a free SSL certificate and no transaction fees.

When it comes to your store’s management, they have great functions such as being able to perform bulk product modifications, automatic stock control, drag & drop editing, eBay integration, unlimited product uploads and much more.

Overall, if you’re looking for an eCommerce solution that is easy to use and loaded with great features, you’re going to love EKM.

Themes & Templates


Choice of Themes


Quality of Themes

They only have around 50 to 60 themes at the time of writing this review, while other similar platforms have hundreds. Furthermore, the quality of their themes is rather sub-par.

You’ll have the impression that most of these themes were designed half a decade ago.

With outdated themes that run slow and with little choice on which themes to use, EKM is not the best for people who enjoy a lot of different template options.

Apps & Plugins


Choice of Apps & plugins


Quality of Apps & Plugins

They do not provide you with any type of marketplace and their platform was not designed to be compatible with manual integrations.

This means you will have no choice but to rely solely on their integrated features. While they do provide you with tons of excellent features, it’s still a huge let-down to not see any type of third-party marketplace.

Pros & Cons

Stable Platform

EKM has a reliable platform along with an incident reporting page.

Few Themes

EKM does not have an impressive selection of themes.

Automatic Updates

They use their “Evolution Mode” to keep your website fully updated at all times.

Poor Speed Optimizations

Most of the themes at EKM have poor loading times, requiring you to manually perform optimizations yourself.

Rich in Features

The EKM platform offers a large amount of excellent features.