LemonStand Review

LemonStand is a complete eCommerce solution for businesses of all sizes. With numerous perks such as being able to easily migrate from other eCommerce platforms and being able to quickly set up subscription payments, LemonStand is rapidly becoming one of the best eCommerce platforms in the industry.

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Highlights
  • Fully customizable themes all the way down to the HTML & CSS code
  • Competitive pricing with no transaction fees
  • Easy to use dashboard with helpful walkthrough guides
Best For

Merchants with high value items that require fewer monthly orders

Overall Ratings

Overall
6.3/10

LemonStand is one of the excellent eCommerce solutions available on the internet. They provide a plethora of features, allowing you to easily customize your online store and make it your own. While they don’t provide a ton of themes for you to choose from, all of their themes are fully customizable all the way down to the HTML and CSS code. This allows you to completely customize the theme and make it look and behave exactly as you wish. LemonStand also provides a good selection of plugins, making it simple for you to add more functionality to your online store. With an affordable pricing structure, this eCommerce solution can easily become a great solution for small businesses. While their support team is only available during business hours, they are very helpful and can certainly assist with basic inquiries. If you’re looking for a simple to use platform that offers a ton of features, LemonStand is definitely worth looking into.

Speed & Performance
3.5/10
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Customer Support
6/10
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Functionality & Features
9/10
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Themes & Templates
2.8/10
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Plugins & Apps
8/10
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Pricing & Fees
8.3/10
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Pros & Cons

Overview of Advantages & Disadvantages

Pros

All of the available plans at LemonStand allow you to list unlimited products.
Migrating from other eCommerce platforms such as Shopify & BigCommerce is a breeze.
LemonStand provides you with over 95 different payment processors to choose from.

Cons

LemonStand places limits on orders per month. You can raise your order limits by choosing a higher pricing plan.
They do not provide any live chat support. Their phone and email support channels are only available during business hours.

Plans & Pricing

Choose The Best Plan For You

Starter
$19
Monthly Price
Growth
$69
Monthly Price
Professional
$199
Monthly Price
Features Included
Orders
75
Bandwidth
Unlimited
Staff Accounts
Unlimited
Number of Products
Unlimited
File Storage
Unlimited
Coupons
Professional Reports
Support Available
Email Telephone Tutorials
Free Trial
14
Days
Check plan
Features Included
Orders
300
Bandwidth
Unlimited
Staff Accounts
Unlimited
Number of Products
Unlimited
File Storage
Unlimited
Coupons
Professional Reports
Support Available
Email Telephone Tutorials
Free Trial
14
Days
Check plan
Features Included
Orders
1000
Bandwidth
Unlimited
Staff Accounts
Unlimited
Number of Products
Unlimited
File Storage
Unlimited
Coupons
Professional Reports
Support Available
Email Telephone Tutorials
Free Trial
14
Days
Check plan

LemonStand Fees

How Much Does it Cost? Compare Transaction & Plan Fees per Month

Plan name
$1,000 sales
$5,000 sales
$10,000 sales
$25,000 sales
Starter
$19/m
1.90% from sales

$1000 sales

$19/m
0.38% from sales

$5000 sales

$19/m
0.19% from sales

$10000 sales

$19/m
0.08% from sales

$25,000 sales

Check plan
Growth
$69/m
6.90% from sales

$1000 sales

$69/m
1.38% from sales

$5000 sales

$69/m
0.69% from sales

$10000 sales

$69/m
0.28% from sales

$25,000 sales

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Professional
$199/m
19.90% from sales

$1000 sales

$199/m
3.98% from sales

$5000 sales

$199/m
1.99% from sales

$10000 sales

$199/m
0.80% from sales

$25,000 sales

Check plan

Interesting Facts

Some Cool Stuff in Snap Overview

2000+
Customers
Danny Halarewich
CEO
Vancouver, BC
Based in

Speed & Performance

Overall, LemonStand does not deliver the best performance when compared to other similar platforms. They lack many optimizations that could increase loading times and they don’t have the best reporting when it comes to incidents. In fact, they provide absolutely no information about incidents, so you’ll be out of luck if you hope to follow maintenance schedules or want to be alerted when site outages occur. Their uptime guarantee is slightly below average, but this shouldn’t be an issue for most users. The website loading times are slow and could be much better, but this will require many optimizations to be performed on your end if you want to enjoy fast loading web pages. Overall, you shouldn’t choose LemonStand if you’re looking for fully-optimized websites with the fastest loading speeds around.

Uptime
Score:
5/10
LemonStand guarantees an uptime of 99.95%, which is a good score, but is slightly below the industry average. You can still expect a good uptime when choosing LemonStand, but on average, they have slightly more issues than other comparable platforms. One of the downsides to LemonStand is the lack of a status page. Other similar platforms often include a status report page, which keeps you updated with incidents, maintenance and site outages. However, they are active on social media, so if outages or incidents occur, they are likely to mention them on their social accounts. If you choose LemonStand as your eCommerce solution, we recommend adding them on social media.
Incident Frequency
Score:
1/10
We searched all over their website in hopes of finding an incident status page, but we fell short. There is no status page that reports recent incidents on LemonStand, which makes it very difficult to determine how often they run into issues. However, when searching for complaints online, we noticed many comments regarding incomplete features and certain basic functionalities missing. LemonStand responds to most of these complaints by stating that they are constantly working towards improving existing features as well as innovating on new features. We didn’t find any complaints regarding site outages or payment processing issues.
Speed
Score:
6/10
LemonStand does not offer the best optimizations when it comes to site speed. We checked many sites running on their platform and most web pages loaded in an average of 5 to 6 seconds. This is very slow when compared to other platforms that load in 2 to 3 seconds. LemonStand was missing many optimizations, which could increase the loading speed of their websites. Headers did not have appropriate expiry dates, too many HTTP requests were being made, no content delivery network (CDN) was being used, JavaScript and CSS files were not properly minified, they weren’t using cookie-free domains and too many DNS lookups were being made.

Customer Services & Support

Customer support at LemonStand is not the best - especially when compared to other similar platforms. They have very short availability windows, with customer support only being available during business hours from Monday to Friday. Upgrading your pricing plan to the most expensive option that they offer allows you to benefit from priority email support, but still does not provide you with 24/7 phone support. LemonStand’s support team does provide clear and helpful support when they are available. However, more complicated issues must be resolved by phone and even then, extremely technical issues will remain unresolved. When contacting them during business hours, we never had to wait very long, but the waiting times weren’t overly impressive either. Overall, the support team at LemonStand is great, but since they aren’t always available, this can cause issues if you run into problems during weekends or late at night.

Support Availability
Score:
5/10
LemonStand’s customer support availability isn’t exactly the best. They don’t offer many support channels, with only phone and email support being available. With no live chat option, more people end up using email and phone support than with other similar platforms, making it take longer for you to get connected to an agent. LemonStand has slightly below average waiting times, mostly due to the fact that they offer fewer support channels than other platforms in the eCommerce website building industry. To make it even more difficult to get assistance from LemonStand, you can only contact them during their business hours of 9am to 5pm Pacific Time. Overall, they are far behind on customer support when compared to other similar platforms and shouldn’t use LemonStand if you require immediate assistance when issues arise.
Speed of Response
Score:
8/10
Without any live chat support, LemonStand ends up having a ton of inquiries over the phone and by email. This means that when you contact their email and phone support teams, you’ll end up waiting much longer than you would with other similar platforms that offer numerous support channels. To make matters even worse, they only offer their support assistance during business hours, which causes even more people to contact them at the same time. In most cases, we had to wait two to three times longer before getting connected with an agent in comparison to other eCommerce solutions. On occasion, we were able to get connected within minutes, but that seems to happen more often when contacting them in the early afternoon towards the middle of the week (Tuesdays and Wednesdays between 1pm to 3pm). Overall, LemonStand really needs to improve on their support channels in order to provide better assistance for their customers.
Friendliness & Helpfulness
Score:
8/10
We contacted the LemonStand support team on numerous occasions while writing this review and we found them to be quite helpful every time. While they were unable to assist us with more complicated tasks such as highly technical customizations, they had no trouble assisting us with basic tasks. The staff members themselves were rather friendly - they assisted us in a good mood every time and we didn’t feel like we were bothering them. This may seem like a minor detail, but it’s actually very nice to know that you can contact the support team for your eCommerce platform at any moment without having to deal with rude support members. Overall, LemonStand delivered quality assistance with basic tasks and they were very nice to us along the way.
Telephone
Score:
7/10
Phone support at LemonStand is decent, but the lack of full-time availability leaves a little to be desired. If there’s one support channels that most merchants prefer having available at all times, it’s via phone. Unfortunately, the support team at LemonStand only provides phone assistance for roughly 8 hours per day, 5 days per week. However, when contacting the phone support team, we were always greeted in a nice way and the agents were always very friendly. We did not feel out of place when contacting them, which is a huge benefit. Furthermore, they were able to deal with most of our inquiries, such as basic dashboard tasks, simple customizations and minor technical issues. More complicated tech issues resulted in longer waiting times as we were escalated to more qualified technicians, but there wasn’t much that the phone support team couldn’t handle.
Live Chat
Score:
1/10
Not available
Email
Score:
7/10
Just like with their other support channels, email support does not respond to inquiries at all hours of the day. In fact, if you run into issues during the night, or on weekends, you may be stuck with your issue until the following business day. If you choose the highest pricing plan available, you’ll benefit from priority email support, but other pricing plans are out of luck. When contacting them via email during business hours, we dealt with average wait times ranging from 30 minutes to 1 hour. The responses were polite and on-point with very clear instructions on how to resolve our issues. However, more complicated inquiries, such as asking them for complex customizations, were too much for the email team and we were encouraged to contact them via phone during business hours.

Functionality & Features

Free Hosting
PCI Certified

When searching for an eCommerce platform for your business, you’ll want to make sure that there are tons of great features and you’ll want to be sure that they’re simple to use. LemonStand delivers excellent ease of use along with tons of amazing features. Better yet, most of their features are available in all of their pricing plans, so you’ll really be able to build beautiful online stores without having to overspend. From advanced SEO tools all the way to built-in subscription billing, you’ll pretty much find everything you need built-into their platform from the get-go. LemonStand is incredibly easy to use, so navigating the backend will be easy even if you’ve never done this before. If you’re looking for a simple eCommerce solution with tons of great features built right into the platform, LemonStand is a top contender.

Ease of Use
Score:
9/10
As with most eCommerce website builders, this platform is quite simple to use. Their dashboard is loaded with straightforward feature labels and easy to understand navigation, so you can quickly understand all of the basic functions. Upon opening up the backend for the first time, you’ll be greeted with a “Let’s Get Started” page, which walks you through every step of the process for setting up your online store. LemonStand also offers a 14-day trial so you can give the dashboard a try without committing to a paid plan. Adding products is very simple - it looks just like any other similar platform. You add a title, a description, upload some photos, choose a few variations and that’s it. Adding product discounts, categorizing products, managing inventory and tracking sales is all pretty straightforward. We loved how easy it was to navigate in the LemonStand back-end and even if you’ve never built an online store before, you’ll find this eCommerce solution very simple to use.
Functionality
Score:
9/10
Features at LemonStand are plentiful. You’ll find all sorts of excellent tools to bring your online store to a whole new level. One of the best features available at LemonStand is their product page customizations, which allow you to create truly unique and customized product pages for all of your products. Other similar platforms usually provide you with a couple product page designs, but LemonStand allows you to fully customize the user experience. Along with excellent product page customizations, you’ll also find many other useful features including a built-in subscription sales engine, an eCommerce CMS for blogging, automated inventory management, advanced tax configurations, conversion analytics and so much more. They even provide advanced SEO tools, so you can get more traffic organically via search engines. When it comes to features, you definitely won’t be disappointed when choosing LemonStand.

Themes & Templates

The quality of the themes available at an eCommerce platform will determine how simple it will be to setup a professional-looking online store. Themes allow you to quickly get a head-start on building a website. However, poorly coded themes require you to do quite a bit of customizing. The choice of themes available at LemonStand is rather low - they only have roughly a dozen free themes for you to choose from. However, the quality is good, providing you with nice designs and excellent functionality. LemonStand doesn’t stand out with their choice of pre-built themes, but they do stand out with the ability to customize them. Users can easily edit the HTML and CSS of all their themes. This allows you to essentially rebuild the entire theme from scratch. With basic coding skills, you’ll be able to easily customize the theme of your choice with full freedom. However, if you know nothing about coding, this could become quite costly, as coders are expensive and you’ll most likely have many customizations to make in order to get the themes where you want them to be. Overall, LemonStand has few themes to choose from, but they are highly customizable, so if you know how to code, this platform is excellent for you - if you don’t know how to code, it could still be a good option, but will most likely get expensive.

Choice of Free Themes
Score:
5/10
Quality of Free Themes
Score:
4/10
Choice of Paid Themes
Score:
1/10
Quality of Paid Themes
Score:
1/10

Apps & Plugins

Plugins and apps allow you to make your online store unique by also allowing you to integrate more functions. Many eCommerce solutions that we’ve reviewed only had a handful of plugins, but LemonStand has hundreds. From tons of different payment gateways to numerous ways to upsell customers, you’ll pretty much find everything you need to make your online store shine. They have plugins for getting more social shares, they have accounting integrations such as QuickBooks, you’ll find live chat tools so you can provide instant customer support and much more. Some of the plugins are free to use, some of them require you to pay a one-time fee and some come with a monthly subscription fee. Overall, the quality and the selection of plugins available at LemonStand is quite impressive, making this a great way to increase the functionality of your website without putting in too much effort.

Choice of Free Apps
Score:
9/10
Quality of Free Apps
Score:
8/10
Choice of Paid Apps
Score:
7/10
Quality of Paid Apps
Score:
8/10

Pricing & Fees

Overall, the pricing structure at LemonStand is quite affordable and very competitive with other similar platforms. However, the fact that you have to upgrade your plan when selling more product can become a problem if you sell numerous items at low prices. This eCommerce solution is best suited for businesses who sell higher value items less frequently. The 14-day trial is a great way for you to give the entire platform a try without committing to anything, but the lack of a free plan is a little deceiving. In the end, LemonStand is an affordable eCommerce platform that should be a great fit for most small businesses, especially due to their lack of transaction fees.

Plans Pricing
Score:
7/10
he pricing plans at LemonStand are quite affordable and when compared to other similar platforms, they are very competitive. However, they do not offer a free plan, which is often available in other eCommerce solutions. Although they don’t offer a free plan, LemonStand does offer a free 14-day trial, so you can get to know the platform without having to commit to a paid plan. Their smallest plan is “Starter”, which limits you to 75 orders per month. The next plan is “Growth” and this plan increases to 300 orders per month. Both of these plans come with standard email support. The final pricing plan is “Professional”, which allows you to have up to 1,000 orders per month and provides you with priority email support. Overall, the pricing structure is good, but isn’t the best option for businesses that plan on having thousands of monthly orders.
Transaction Fees
Score:
8/10
Transaction fees can make or break a business. When first starting out, it can be tough to have to pay a fee with every sale that you make. Fortunately, LemonStand doesn’t charge you any type of transaction fee, so you won’t be paying them a commission for every order. However, they do limit the amount of orders you can make per month, so if you start selling more product, you’ll have to upgrade your pricing plan to a more expensive option. This is a sort of alternative to transaction fees and behaves similarly - if you sell more product, you’ll end up paying LemonStand more money. However, businesses that sell high value items and require fewer monthly orders can save a ton of money by choosing this eCommerce solution.
Other Fees
Score:
10/10
Other than having to upgrade your pricing plan when selling more items, we did not find any other hidden fees. However, it may be a good idea to set aside a budget for paid plugins and for hiring a programmer to perform theme customizations when needed. While you can certainly get by with the default themes and the built-in features, you will really get the most out of your online store by customizing the themes and by using premium apps.

What is LemonStand

Having launched in 2010 out of Vancouver, British Columbia in Canada, LemonStand has quickly become one of the top cloud eCommerce solutions on the internet. They wanted to create a platform that would integrate both the simplicity of setting up an online store within minutes along with the ability to scale as the business experiences growth. LemonStand delivers just that, by providing customers with the ability to rapidly put together a stunning online store, without having to deal with any limitations.

The current CEO of LemonStand is Danny Halarewich, who has tons of experience in the technology industry, having previously worked for companies such as Yahoo!, Telltale Games and MasterCard. His visions for the company are to continuously expand and reach more customers by innovating new features, bringing new functions to the eCommerce world and by offering a simple to use website builder that can adapt to any merchant’s needs.

LemonStand allows you to easily set up an online store using their easy to use website builder. With the use of templates and plugins, you can easily create a beautiful website even if you have no coding skills or never worked on building a website in your entire life. While designing and building your online store at LemonStand is simple, it doesn’t compromise on performance. LemonStand keeps an eye on optimizations such as SEO, page loading speed and more so you can experience the best possible results.

Existing eCommerce merchants can quickly migrate away from major platforms such as Shopify and BigCommerce without any hassle. Plus, LemonStand offers very competitive pricing with few limitations. When looking for simplicity of use, loads of excellent features and an eCommerce platform that allows for scalable growth, LemonStand is definitely among the top contenders.

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