GoHighLevel Conversations

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GoHighLevel Conversations allow agency owners to manage and respond to all their messages in one place.

Within Conversations, users can view their leads’ information, respond to them via email or SMS, filter them to prioritize the responses, and add them to workflows.

Key Takeaways:

  • Users can respond to messages from within the Conversations dashboard
  • Agencies can sort and filter to see the oldest and newest messages
  • GoHighLevel Conversations are a core feature

What Are GoHighLevel Conversations?

GoHighLevel Conversations are a key element that lets users manage all of their messages in one place.

Within the Conversations dashboard, users can do the following:

  • Respond via SMS and email
  • Archive and delete the chat
  • Add a tag
  • Add leads to a specific workflow
  • Create opportunity
  • Book appointment

Moreover, each conversation displays the lead’s information, including phone number, email, and tags.

How to Use GoHighLevel Conversations

Unread vs Read

After a lead has messaged you, their conversation will appear under the Unread tab until you’ve either marked the conversation as “read” or “responded” via SMS or email.

Unread vs Read

Alternatively, if users want to automate the read status of messages, they can add it to a workflow.

To this, users need to:

  1. Go to the Workflow they want to edit.
  2. Click “+” to add a trigger.
  3. Select “Edit Conversation.”
  4. Then, from the second drop-down menu, click “Mark as Read.”
  5. Click “Save Action.”
Save Action


One way to filter communications is by using the Conversation sorting tool.

This enables users to sort their messages in the following ways:

  • From the latest or oldest
  • Lists
    • Latest – all messages
    • Oldest – all messages
    • Latest – manual messages
    • Oldest – manual messages

To enable Conversation sorting, users must go to their settings, select “Labs,” and adjust the toggle to enable it.


Bulk Actions

Another way that GoHighLevel helps agencies manage their communications is the Bulk Actions tool, which lets users bulk edit up to 100 conversations at a time.

The five actions that they can take include:

  • Mark conversations as read
  • Mark conversations as unread
  • Mark conversations as starred
  • Mark conversations as unstarred
  • Delete conversations

To take bulk actions, users need to check and select the boxes next to the conversations they want to take action on and select the bulk action they’d like to take.

Bulk Actions

Frequently Asked Questions

Yes, GoHighLevel Conversations are a core feature, which means they’re available on all subscription plans. Moreover, users can test this feature by signing up for a 30-day free trial.

GoHighLevel Conversations display all your messages. Account owners can then sort through them and reply using SMS or Email within the tool. After replying, users can mark them as read and add them to different workflows.


About Authors

  • Janette Bonnet

    Janette Bonnet is a Senior Writer at SupplyGem. She’s been in the teaching and training field for over 10 years and has been writing about it for more than 5 years. She knows a lot about online course tools like GoHighLevel, Systeme.io, and Teachable. Thanks to her long experience and a professional training certification she earned from CIPD, she’s great at helping readers understand these platforms. When you read her articles, you’re getting advice from someone who’s actually used and knows these tools inside out. Beyond her professional endeavors, Janette has dedicated many years to volunteering, especially in animal welfare, showcasing her commitment to giving back to the community.

  • Dr. Angelia Cline, Ed.D.

    Dr. Angelia Cline, Ed.D., has over 20 years of extensive editing expertise and a commendable academic foundation from William Carey University. Besides her position as a Chief Editor for SupplyGem, she is also an Instructional Designer. Dr. Cline manages the Learning Management System (LMS) for a large team, skillfully converting SME knowledge into engaging courses. With over 12 years of teaching experience, she has demonstrated her aptitude across various subjects and educational settings. At William Carey University, Dr. Cline achieved an Ed.D. in Educational Leadership, a Master’s in Teaching of the Gifted and Talented, and another in English Language and Literature. She also secured her BA in English from The University of Southern Mississippi. Her proficiencies range from research and differentiated instruction to educational leadership.

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Disclosure: I am an independent HighLevel Affiliate, not an employee. I receive referral payments from HighLevel. The opinions expressed here are my own and are not official statements of HighLevel.