ThriveCart Help & Support

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To help customers, ThriveCart provides several support options, including contact forms, email, its Helpdesk (how-to guides), and FAQ pages.

The best way to contact ThriveCart support is by filling out a contact form on its site or emailing support@thrivecart.com.

Key Takeaways:

  • All support options can be found by selecting “Support” on the ThriveCart homepage
  • ThriveCart does not have a phone number or live chat support
  • The platform’s support team operates Monday-Friday during 9-5 EST and NZST time zones

What’s the Best Way to Contact ThriveCart Support?

ThriveCart has four support options:

  • Email
  • Contact forms
  • Helpdesk
  • FAQs

We recommend that customers with questions visit the platform’s Helpdesk and FAQ sections first.

These sections have many tutorials and answer all commonly asked questions.

If ThriveCart does not solve your support needs, we recommend using its email or contact form to answer it.

Support OptionDoes ThriveCart Have it?Key Information
Emailsupport@thrivecart.com
PhoneN/A
Contact FormFound on website
HelpdeskFound on website
Live ChatN/A
FAQsFound on website

ThriveCart Support Options

Contact Form

ThriveCart has a contact form option that enables customers to submit their questions and get help.

The contact form can be found by selecting “Support” on the platform’s homepage and then clicking “Contact Support.” You’ll find the form at the bottom of this page.

This form can be used for any questions regarding the platform, including specific technical knowledge and in-platform instruction. An alternative use of this tool is for prospective customers to learn more.

Contact Form

We previously submitted a contact form request and found that the information fields we filled out gave the support team enough information to answer our question.

The support team’s response was sent to our email address within 48 hours of submitting our contact form.

We previously submitted

Email

ThriveCart offers email support as an alternative to its contact form option.

The key advantage of sending an email instead of submitting a form is that you can upload documents to an email.

This is better suited to complex questions that may require screenshots and annotations.

Email

Helpdesk

Helpdesk

The platform’s Helpdesk has how-to guides and instructions for almost every ThriveCart topic.

ThriveCart’s Helpdesk can be found by selecting “Support” on its homepage. 

Once redirected, visitors will see seven topics for them to choose from, including:

  • Managing customers
  • Product creation
  • Funnel creation
  • Billing and payment information
  • Custom coding
  • Affiliate program
  • Integrations

In our opinion, this support feature will likely be able to solve most customers’ needs. However, if it doesn’t, we recommend submitting a contact form or emailing them.

FAQs

FAQs

ThriveCart has listed its most commonly asked questions on its FAQs page. These cover topics such as changing subdomains, adding members to a site, and issuing refunds.

Each question links to a written or video tutorial explaining how to solve the problem.

There aren’t many questions (around 20), yet we still recommend having a flick through them before submitting a form in case your problem already has a documented solution.

The FAQs section can be found by navigating to the ThriveCart homepage, selecting “Support,” and then clicking the “General FAQs” tab.

Frequently Asked Questions

No, ThriveCart does not have a phone number. The best alternative is to email them at support@thrivecart.com or by submitting a contact form on their website.

No, ThriveCart does not offer dedicated migration support to new users. If businesses require assistance, we recommend reading their support documentation, and if the problem isn’t answered, then contact the platform by submitting a form or email.

No, ThriveCart doesn’t have live chat. The company’s support team operates Monday-Friday, between 9-5 EST and NZST.

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  • Samuel Fletcher

    Samuel Fletcher is a entrepreneur with over 15 years in online course development. With an in-depth understanding of online course platforms, including Kajabi, Thinkific, LearnWorlds, and more, he has not only created courses on these platforms but has also assisted others in their course creation journeys. Beyond his hands-on experience, Sam is a passionate blogger, online business mentor, and a proactive contributor to community initiatives. His commitment to excellence and belief in dedication, perseverance, and unwavering commitment drives his success. Recognizing the gap in unbiased, quality information about online course platforms, he co-founded SupplyGem. In addition to his leadership role, Samuel serves as a Technical Writer at SupplyGem, sharing his expertise with a broader audience. Moreover, he's an active member of professional associations such as the Association for Talent Development (ATD), The Learning Guild, and others, underlining his dedication to continuous learning and industry advancement.

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    Dr. Angelia Cline, Ed.D., has over 20 years of extensive editing expertise and a commendable academic foundation from William Carey University. Besides her position as a Chief Editor for SupplyGem, she is also an Instructional Designer. Dr. Cline manages the Learning Management System (LMS) for a large team, skillfully converting SME knowledge into engaging courses. With over 12 years of teaching experience, she has demonstrated her aptitude across various subjects and educational settings. At William Carey University, Dr. Cline achieved an Ed.D. in Educational Leadership, a Master’s in Teaching of the Gifted and Talented, and another in English Language and Literature. She also secured her BA in English from The University of Southern Mississippi. Her proficiencies range from research and differentiated instruction to educational leadership.

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