To help customers, ThriveCart provides several support options, including contact forms, email, its Helpdesk (how-to guides), and FAQ pages.
The best way to contact ThriveCart support is by filling out a contact form on its site or emailing support@thrivecart.com.
Key Takeaways:
- All support options can be found by selecting “Support” on the ThriveCart homepage
- ThriveCart does not have a phone number or live chat support
- The platform’s support team operates Monday-Friday during 9-5 EST and NZST time zones
What’s the Best Way to Contact ThriveCart Support?
ThriveCart has four support options:
- Contact forms
- Helpdesk
- FAQs
We recommend that customers with questions visit the platform’s Helpdesk and FAQ sections first.
These sections have many tutorials and answer all commonly asked questions.
If ThriveCart does not solve your support needs, we recommend using its email or contact form to answer it.
| Support Option | Does ThriveCart Have it? | Key Information |
|---|---|---|
| ✅ | support@thrivecart.com | |
| Phone | ❌ | N/A |
| Contact Form | ✅ | Found on website |
| Helpdesk | ✅ | Found on website |
| Live Chat | ❌ | N/A |
| FAQs | ✅ | Found on website |
ThriveCart Support Options
Contact Form
ThriveCart has a contact form option that enables customers to submit their questions and get help.
The contact form can be found by selecting “Support” on the platform’s homepage and then clicking “Contact Support.” You’ll find the form at the bottom of this page.
This form can be used for any questions regarding the platform, including specific technical knowledge and in-platform instruction. An alternative use of this tool is for prospective customers to learn more.
We previously submitted a contact form request and found that the information fields we filled out gave the support team enough information to answer our question.
The support team’s response was sent to our email address within 48 hours of submitting our contact form.
ThriveCart offers email support as an alternative to its contact form option.
The key advantage of sending an email instead of submitting a form is that you can upload documents to an email.
This is better suited to complex questions that may require screenshots and annotations.
Helpdesk
The platform’s Helpdesk has how-to guides and instructions for almost every ThriveCart topic.
ThriveCart’s Helpdesk can be found by selecting “Support” on its homepage.
Once redirected, visitors will see seven topics for them to choose from, including:
- Managing customers
- Product creation
- Funnel creation
- Billing and payment information
- Custom coding
- Affiliate program
- Integrations
In our opinion, this support feature will likely be able to solve most customers’ needs. However, if it doesn’t, we recommend submitting a contact form or emailing them.
FAQs
ThriveCart has listed its most commonly asked questions on its FAQs page. These cover topics such as changing subdomains, adding members to a site, and issuing refunds.
Each question links to a written or video tutorial explaining how to solve the problem.
There aren’t many questions (around 20), yet we still recommend having a flick through them before submitting a form in case your problem already has a documented solution.
The FAQs section can be found by navigating to the ThriveCart homepage, selecting “Support,” and then clicking the “General FAQs” tab.
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Frequently Asked Questions
Does ThriveCart Have a Phone Number?
No, ThriveCart does not have a phone number. The best alternative is to email them at support@thrivecart.com or by submitting a contact form on their website.
Does ThriveCart Offer Migration Support?
No, ThriveCart does not offer dedicated migration support to new users. If businesses require assistance, we recommend reading their support documentation, and if the problem isn’t answered, then contact the platform by submitting a form or email.
Does ThriveCart Have LiveChat Support?
No, ThriveCart doesn’t have live chat. The company’s support team operates Monday-Friday, between 9-5 EST and NZST.
