GoHighLevel Support

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If you require support for the GoHighLevel platform, you can contact the GoHighLevel team 24/7.

Your Options in 2024:

How to Find GoHighLevel Support 24/7

There are several ways to access GoHighLevel support.

If you are not yet a GoHighLevel customer but have questions, you can head to GoHighLevel.com and scroll to the bottom of the page. Here you will find the toll-free number to call. 

Additionally, there is a chat function on the website’s homepage. 

Note that this is not the same as the live chat facility. Instead, you ask your question, leave your phone number, and an agent will text you back. 

When we tested this function, responses ranged from 4-24 hours.

How to Use the 24/7 GoHighLevel Live Chat Feature

GoHighLevel Support

To access the live chat support, you must be logged into your GoHighLevel account. 

In the top right-hand corner of the screen, you will see a blue circle containing a question mark. Click on this, and the chat window will open.

If the live chat agent can’t resolve your query immediately, they’ll raise a ticket and follow it up in due course. You can check the status of your ticket any time you like via the support portal.

GoHighLevel Support

How to Call GoHighLevel Support 24/7

You can call +1 (888) 732-4197 for any sales, billing, or support-related requests. This toll-free number is available 24/7.

If your email is associated with many agencies, you must select the relevant agency name and number related to your query.

How to Find and Use Additional GoHighLevel Self-Help Services

There are numerous GoHighLevel self-help channels available that you access and use for free.

How to Access the GoHighLevel Support Portal

GoHighLevel Support

GoHighLevel has a comprehensive help and knowledge base to assist you in understanding how all the platform’s features and tools work. You can access it by heading to:

  • help.gohighlevel.com/support/solutions

If you are stuck on how to perform a task or don’t fully understand one of its features, this is a great place to start. There’s a ton of material for you to go through, plus it’s neatly categorized into different sections, so you can easily find what you’re looking for. 

We’ve taken a thorough look at everything and found the following:

  • Step-by-step walkthrough guides
  • Demonstration videos
  • Demonstration GIFs
  • “How-to” guides
  • Feature overviews
  • Common issues and troubleshooting
  • Discussion forums on a variety of topics
  • And more…

You can look through the knowledge base and access all the material whether you’re a paid subscriber or not.

How to Join the GoHighLevel Facebook Group

GoHighLevel Support

GoHighLevel has a thriving Facebook community of over 25,000 members. After you click to join, you’ll be asked several questions to verify you are a paid subscriber. You will need to input the same email address you used to purchase your GoHighLevel account and your agency name. 

Once you’re in, you can ask questions and participate in GoHighLevel-related discussions.

How to Find the GoHighLevel YouTube Channel

GoHighLevel Support

The GoHighLevel team is highly active on YouTube and often posts video updates, training sessions, and webinar replays.

The YouTube channel is available to all, allowing you to subscribe and stay updated every time the platform uploads a new video.

What’s nice is that every time GoHighLevel runs a series of live workshops or training events, the videos get uploaded to the YouTube channel. This is worth knowing because GoHighLevel regularly runs in-depth, valuable training programs. And if you miss the live event, you can catch the replay whenever you want.

Additionally, GoHighLevel is constantly evolving and improving, and it can be hard to stay on top of what’s new on the platform. If you keep an eye on the YouTube channel, you’ll be the first to know when a new feature or change is introduced.

How to Find and Join Free GoHighLevel Training Events

GoHighLevel likes to run live learning events that are free to participate in. As well as regular weekly webinars, strategy sessions, group demo calls, and Q&A sessions, GoHighLevel also runs detailed training programs.

As an example, GoHighLevel ran two live training events in 2022:

  • The Lead Gen Playbook: Learn How Your Agency Can Leverage HighLevel to Scale to 7-Figures & Beyond
  • Road to 100 SaaS Clients with Dar Holdsworth

You can register for the weekly webinars with contact information so that you can be notified every time a new course becomes available.

Frequently Asked Questions

You can find GoHighLevel support in the following ways:

  • Log in to your GoHighLevel account and access the 24/7 live chat function
  • Call +1 (888) 732-4197 anytime
  • Access the self-help portal, free webinars, and courses
  • Connect with GoHighLevel’s community via Facebook and YouTube

When the GoHighLevel account was initially set up, someone within your agency will have been assigned as the Agency Admin.

An Agency Admin is the only individual capable of assigning the admin role to additional people. So, once you know who the Agency Admin for your GoHighLevel account is, you can request they assign the admin role to you.


About Authors

  • Janette Bonnet

    Janette Bonnet is a Senior Writer at SupplyGem. She’s been in the teaching and training field for over 10 years and has been writing about it for more than 5 years. She knows a lot about online course tools like GoHighLevel, Systeme.io, and Teachable. Thanks to her long experience and a professional training certification she earned from CIPD, she’s great at helping readers understand these platforms. When you read her articles, you’re getting advice from someone who’s actually used and knows these tools inside out. Beyond her professional endeavors, Janette has dedicated many years to volunteering, especially in animal welfare, showcasing her commitment to giving back to the community.

  • Dr. Angelia Cline, Ed.D.

    Dr. Angelia Cline, Ed.D., has over 20 years of extensive editing expertise and a commendable academic foundation from William Carey University. Besides her position as a Chief Editor for SupplyGem, she is also an Instructional Designer. Dr. Cline manages the Learning Management System (LMS) for a large team, skillfully converting SME knowledge into engaging courses. With over 12 years of teaching experience, she has demonstrated her aptitude across various subjects and educational settings. At William Carey University, Dr. Cline achieved an Ed.D. in Educational Leadership, a Master’s in Teaching of the Gifted and Talented, and another in English Language and Literature. She also secured her BA in English from The University of Southern Mississippi. Her proficiencies range from research and differentiated instruction to educational leadership.

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Disclosure: I am an independent HighLevel Affiliate, not an employee. I receive referral payments from HighLevel. The opinions expressed here are my own and are not official statements of HighLevel.