If you require support for the GoHighLevel platform, you can contact the GoHighLevel team 24/7.
Your Options in 2024:
- Use the 24/7 live chat facility: Bottom right of this page
- Call the 24/7 toll-free number: (888) 732-4197
- Access the self-help portal: help.gohighlevel.com
- Connect with one of GoHighLevel’s community channels: Facebook group
How to Find GoHighLevel Support 24/7
There are several ways to access GoHighLevel support.
If you are not yet a GoHighLevel customer but have questions, you can head to GoHighLevel.com and scroll to the bottom of the page. Here you will find the toll-free number to call.
Additionally, there is a chat function on the website’s homepage.
Note that this is not the same as the live chat facility. Instead, you ask your question, leave your phone number, and an agent will text you back.
When we tested this function, responses ranged from 4-24 hours.
How to Use the 24/7 GoHighLevel Live Chat Feature
To access the live chat support, you must be logged into your GoHighLevel account.
In the top right-hand corner of the screen, you will see a blue circle containing a question mark. Click on this, and the chat window will open.
If the live chat agent can’t resolve your query immediately, they’ll raise a ticket and follow it up in due course. You can check the status of your ticket any time you like via the support portal.
How to Call GoHighLevel Support 24/7
You can call +1 (888) 732-4197 for any sales, billing, or support-related requests. This toll-free number is available 24/7.
If your email is associated with many agencies, you must select the relevant agency name and number related to your query.
How to Find and Use Additional GoHighLevel Self-Help Services
There are numerous GoHighLevel self-help channels available that you access and use for free.
How to Access the GoHighLevel Support Portal
GoHighLevel has a comprehensive help and knowledge base to assist you in understanding how all the platform’s features and tools work. You can access it by heading to:
- help.gohighlevel.com/support/solutions
If you are stuck on how to perform a task or don’t fully understand one of its features, this is a great place to start. There’s a ton of material for you to go through, plus it’s neatly categorized into different sections, so you can easily find what you’re looking for.
We’ve taken a thorough look at everything and found the following:
- Step-by-step walkthrough guides
- Demonstration videos
- Demonstration GIFs
- “How-to” guides
- Feature overviews
- Common issues and troubleshooting
- Discussion forums on a variety of topics
- And more…
You can look through the knowledge base and access all the material whether you’re a paid subscriber or not.
How to Join the GoHighLevel Facebook Group
GoHighLevel has a thriving Facebook community of over 25,000 members. After you click to join, you’ll be asked several questions to verify you are a paid subscriber. You will need to input the same email address you used to purchase your GoHighLevel account and your agency name.
Once you’re in, you can ask questions and participate in GoHighLevel-related discussions.
How to Find the GoHighLevel YouTube Channel
The GoHighLevel team is highly active on YouTube and often posts video updates, training sessions, and webinar replays.
The YouTube channel is available to all, allowing you to subscribe and stay updated every time the platform uploads a new video.
What’s nice is that every time GoHighLevel runs a series of live workshops or training events, the videos get uploaded to the YouTube channel. This is worth knowing because GoHighLevel regularly runs in-depth, valuable training programs. And if you miss the live event, you can catch the replay whenever you want.
Additionally, GoHighLevel is constantly evolving and improving, and it can be hard to stay on top of what’s new on the platform. If you keep an eye on the YouTube channel, you’ll be the first to know when a new feature or change is introduced.
How to Find and Join Free GoHighLevel Training Events
GoHighLevel likes to run live learning events that are free to participate in. As well as regular weekly webinars, strategy sessions, group demo calls, and Q&A sessions, GoHighLevel also runs detailed training programs.
As an example, GoHighLevel ran two live training events in 2022:
- The Lead Gen Playbook: Learn How Your Agency Can Leverage HighLevel to Scale to 7-Figures & Beyond
- Road to 100 SaaS Clients with Dar Holdsworth
You can register for the weekly webinars with contact information so that you can be notified every time a new course becomes available.
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Frequently Asked Questions
What Are the Ways to Get GoHighLevel Support 24/7?
You can find GoHighLevel support in the following ways:
- Log in to your GoHighLevel account and access the 24/7 live chat function
- Call +1 (888) 732-4197 anytime
- Access the self-help portal, free webinars, and courses
- Connect with GoHighLevel’s community via Facebook and YouTube
How Do I Become an Agency Admin to Gain Access to Full GoHighLevel Support?
When the GoHighLevel account was initially set up, someone within your agency will have been assigned as the Agency Admin.
An Agency Admin is the only individual capable of assigning the admin role to additional people. So, once you know who the Agency Admin for your GoHighLevel account is, you can request they assign the admin role to you.
