WebinarJam Support

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You can contact WebinarJam directly via email, phone, mail, and live chat to get support.

Alternatively, you can use its Jam Academy, written and video training, and receive help from the community.

Key Takeaways:

  • WebinarJam has many resources to help customers
  • For support, you can join the Facebook group, contact them, or read their training documents

How to Contact WebinarJam Support

There are five ways that you can contact WebinarJam.

If you’re within operating hours, the most recommended method would be live chat; however, if you’re not, we would suggest email or a support ticket. 

We would not recommend trying to get support via phone or mail.

Contact Method Contact Details Operating Hours
Email support@webinarjam.com 24/7
Live Chat Via the Support tab 12 am -12 pm PST
Support Ticket Via the Support tab 12 am -12 pm PST
Phone +1 (858) 869-9533 Not operating
Mail Genesis Digital LLC
4730 S. Fort Apache Rd. Suite 300
Las Vegas, NV 89147-7947
9 am – 5 pm PST

Email

WebinarJam’s email support is the only support method that operates 24/7.

Depending on the number of tickets they have, it should never take more than 24 hours to receive a response.

How to contact them via email:

  1. To email WebinarJam, you should enter the email support@webinarjam.com into your chosen email provider.
  2. Draft the message and click send.

Live Chat and Support Tickets

The platform also offers a live chat feature, allowing you to talk directly to support staff on its website.

How to contact them via live chat or submit a support ticket:

  1. Navigate to WebinarJam’s website.
  2. From there, click Support in the tabs section.
  3. Once redirected to the Support page, click Get Help under Products.
Live Chat and Support Tickets
  1. You’ll now be redirected to another page with dozens of questions listed. If your question is still not answered by these, scroll down to the bottom.
  2. Click Live Chat.
Click Live Chat
  1. On the right-hand side of the screen, a box will appear with sections to add your name and email. Complete these.
  2. You’ll then be connected to a live chat support staff member who will be ready to answer your question.

Phone

Although there is a phone number listed on the platform’s homepage, they do not currently operate a support phone line.

Instead, this is a company phone line for general inquiries.

Therefore, for platform support, you should not use this method of contact.

Mail

WebinarJam lists a mailing address for you to write to them. 

This would not be a recommended method for contacting them as the process would be incredibly slow.

If you did want to send them mail, you should address your letter here:

Genesis Digital LLC

4730 S. Fort Apache Rd. Suite 300

Las Vegas, NV 89147-7947

What Resources Does WebinarJam Support Offer?

When you’re on WebinarJam’s homepage and you click the support tab, they give you six options.

These include product-specific help, people to contact, and community support.

Jam Academy

This feature gives you step-by-step guides for how to get set up and used to working with the platform and all its features.

The training is organized into sections in video and text formats for you to follow.

Jam Academy

Product

In this section, you’ll find all the product FAQs and questions for you to get help with.

If your answer is not solved, there is a way to submit a ticket or open a live chat to get support at the bottom of the page.

Product

Account

If you’re looking to update your account’s settings, add new team members, or connect third-party platforms, this section guides you through it.

The section’s wiki contains videos, screenshots, and text guides to solve your problems.

Account

Billing

The billing section shows you how to manage your subscription, where to find the invoices, and how to change your plans.

To enter this portal, you’ll need to log in to your WebinarJam account.

Billing

Community

WebinarJam has two large and engaged Facebook groups.

One is focused on users of the product and the other is for affiliates promoting the platform.

You can join both for free. They are a great way to get involved, help others, and learn more about WebinarJam.

Community

Technical

The platform has a technical wiki for tech-savvy users who are looking for more advanced integrations, API information, and details.

Inside, you’ll find breakdowns of all technical aspects such as tracking pixels, webinar setups, and notifications.

Technical

Frequently Asked Questions

To contact the platform via live chat, go to WebinarJam’s homepage > Select Support > Click Products > Scroll to the bottom of the screen > Click Live Support. You should note that live chat is only available between 12 am – 12 pm PST. If you’re outside of these hours, you should either submit a ticket or email them.

The platform does currently not offer phone support. WebinarJam does have a phone number; however, this is not for product support. Instead, it is for general company inquiries.

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Samuel Fletcher
Samuel Fletcher is an entrepreneur with over ten years of experience in knowledge commerce, business development, SEO, social media management, and blogging. Sam enjoys researching and experimenting with the latest online marketing trends and tools. Beyond this, Samuel is a blogger, online business coach, and regular contributor to community and volunteering projects. Samuel believes strongly that dedication, perseverance, and commitment are keys to success in any business. He was motivated to start SupplyGem after discovering how difficult it was to find good, honest, unbiased information online about knowledge commerce tools. Sam is a current member of the Association for Talent Development (ATD), the International Society for Performance Improvement (ISPI), ISA (the Association of Learning Providers), The Learning Guild, and the Training Magazine Network.

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