You can contact WebinarJam directly via email, phone, mail, and live chat to get support.
Alternatively, you can use its Jam Academy, written and video training, and receive help from the community.
Key Takeaways:
- WebinarJam has many resources to help customers
- For support, you can join the Facebook group, contact them, or read their training documents
How to Contact WebinarJam Support
There are five ways that you can contact WebinarJam.
If you’re within operating hours, the most recommended method would be live chat; however, if you’re not, we would suggest email or a support ticket.
We would not recommend trying to get support via phone or mail.
| Contact Method | Contact Details | Operating Hours |
|---|---|---|
| support@webinarjam.com | 24/7 | |
| Live Chat | Via the Support tab | 12 am -12 pm PST |
| Support Ticket | Via the Support tab | 12 am -12 pm PST |
| Phone | +1 (858) 869-9533 | Not operating |
| Genesis Digital LLC 4730 S. Fort Apache Rd. Suite 300 Las Vegas, NV 89147-7947 | 9 am – 5 pm PST |
WebinarJam’s email support is the only support method that operates 24/7.
Depending on the number of tickets they have, it should never take more than 24 hours to receive a response.
How to contact them via email:
- To email WebinarJam, you should enter the email support@webinarjam.com into your chosen email provider.
- Draft the message and click send.
Live Chat and Support Tickets
The platform also offers a live chat feature, allowing you to talk directly to support staff on its website.
How to contact them via live chat or submit a support ticket:
- Navigate to WebinarJam’s website.
- From there, click Support in the tabs section.
- Once redirected to the Support page, click Get Help under Products.
- You’ll now be redirected to another page with dozens of questions listed. If your question is still not answered by these, scroll down to the bottom.
- Click Live Chat.
- On the right-hand side of the screen, a box will appear with sections to add your name and email. Complete these.
- You’ll then be connected to a live chat support staff member who will be ready to answer your question.
Phone
Although there is a phone number listed on the platform’s homepage, they do not currently operate a support phone line.
Instead, this is a company phone line for general inquiries.
Therefore, for platform support, you should not use this method of contact.
WebinarJam lists a mailing address for you to write to them.
This would not be a recommended method for contacting them as the process would be incredibly slow.
If you did want to send them mail, you should address your letter here:
Genesis Digital LLC
4730 S. Fort Apache Rd. Suite 300
Las Vegas, NV 89147-7947
What Resources Does WebinarJam Support Offer?
When you’re on WebinarJam’s homepage and you click the support tab, they give you six options.
These include product-specific help, people to contact, and community support.
Jam Academy
This feature gives you step-by-step guides for how to get set up and used to working with the platform and all its features.
The training is organized into sections in video and text formats for you to follow.
Product
In this section, you’ll find all the product FAQs and questions for you to get help with.
If your answer is not solved, there is a way to submit a ticket or open a live chat to get support at the bottom of the page.
Account
If you’re looking to update your account’s settings, add new team members, or connect third-party platforms, this section guides you through it.
The section’s wiki contains videos, screenshots, and text guides to solve your problems.
Billing
The billing section shows you how to manage your subscription, where to find the invoices, and how to change your plans.
To enter this portal, you’ll need to log in to your WebinarJam account.
Community
WebinarJam has two large and engaged Facebook groups.
One is focused on users of the product and the other is for affiliates promoting the platform.
You can join both for free. They are a great way to get involved, help others, and learn more about WebinarJam.
Technical
The platform has a technical wiki for tech-savvy users who are looking for more advanced integrations, API information, and details.
Inside, you’ll find breakdowns of all technical aspects such as tracking pixels, webinar setups, and notifications.
Frequently Asked Questions
How Do I Contact WebinarJam Support?
To contact the platform via live chat, go to WebinarJam’s homepage > Select Support > Click Products > Scroll to the bottom of the screen > Click Live Support. You should note that live chat is only available between 12 am – 12 pm PST. If you’re outside of these hours, you should either submit a ticket or email them.
Does WebinarJam Support Have a Phone Number?
The platform does currently not offer phone support. WebinarJam does have a phone number; however, this is not for product support. Instead, it is for general company inquiries.
