GoHighLevel Call Recording

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GoHighLevel lets you record calls and save them to your account. 

You will need to turn on call recording feature, as it’s not enabled automatically.

Key Takeaways:

  • Call recording is available for both LC-Phone and Twilio
  • You can enable this feature in the settings section
  • You can also use third-party call-recording software if you’re looking for more features

GoHighLevel Call Recording Feature Overview

You can use the platform’s call recording feature to document and record the conversation when making outbound calls.

Moreover, you can decide whether to enable this feature within each sub-account on a case-by-case basis.

You can use the call recording feature for both LC-Phone and Twilio conversations.

Here are some popular reasons why you may way to record calls:

  • Training – If you record all of your client calls, you can replay them when you train new employees.
  • Quality assurance – Managers can log in and listen to the calls to ensure they go smoothly and reflect the brand’s image.
  • Liability and protection – To ensure both parties are on the same page, you may want to record your calls to protect yourself against undue claims.
Liability and protection

How to Set Up GoHighLevel Call Recording

The process of setting up call recording is very simple – this method works for both LC-Phone and Twilio.

Here’s how to do it:

  1. Navigate to your GoHighLevel dashboard.
  2. On the top left-hand side of the screen, select the sub-account you’d like to enable call recording for.
How to Set Up GoHighLevel Call Recording
  1. Select Contacts on the left-hand side panel, click on the cog icon, and then select Phone Numbers on the panel.
Select Contacts
  1. Scroll down to the phone number you’d like to enable recording for and select the edit icon.
Scroll down to the phone number
  1. Now, check the box under Call Recording.
Call Recording
  1. In the next section, enter the announcement text that you’d like to be played before the call starts.
announcement text
  1. Now select the green Update button to save the changes.
Update button

What to Do If GoHighLevel Call Isn’t Recording

If you’ve already enabled call recording for the sub-account, but it still isn’t recording, there are three common reasons.

  1. Twilio Use – Check if you’re using Twilio:
    1. From your dashboard, select Settings.
    2. Then, click on Twilio on the left-hand side of the screen.
    3. Make sure that the box is checked that says Automatically Create Sub-Accounts.
Twilio Use
  1. If You’re in Australia – Each sub-account has to have a verified physical address attached to it. Therefore, you must set this up before your calls can be recorded.
  2. Twilio Account – If you previously had an account on the platform, the Account SID may not be automatically pulled. You can’t use your master Account SID for each sub-account; you will need to create an Account SID for each new sub-account.

If you’ve gone through these three common reasons and still haven’t solved your issue,the company suggests contacting them via email: support@gohighlevel.com.

What to Do If GoHighLevel Call Isn’t Loading

If your calls are not loading, it may be because of Twilio’s encryption settings.

To disable the encryption, follow these steps:

  1. First, from your Twilio dashboard, click the Account tab.
  2. Then, select sub-accounts.
select sub-accounts
Account SID
  1. Navigate to Twilio and go to HighLevel Agency settings, then select Twilio.
  2.  Paste the Account SID.
Paste the Account SID
  1. Now, select the sub-account that you’d like to record calls from.
  1. On the dashboard, select Messaging on the left-hand side.
  2. Click on Settings and select General.
  3. Check the Disable box under Enforce HTTP Auth on Media URLs.
  4. At the bottom of the page, select Save.
select Save

Frequently Asked Questions

Yes, you can record calls on GoHighLevel. However, this feature is not automatically enabled; therefore, you must manually select this option.

All subscription plans have access to call recording since it is a GoHighLevel core feature.

To activate call recording, go to the sub-account that you want to enable it for > Select Phone Numbers > Scroll down to the phone number you’d like to enable it for > Click the edit icon > Check the box under call recording > Enter the text if you’d like an announcement to be made > Select Update to save.

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Samuel Fletcher
Samuel Fletcher is an entrepreneur with over fifteen years of experience in course development. Sam enjoys researching and experimenting with the latest tools in the industry. Beyond this, Samuel is a blogger, online business coach, and regular contributor to community and volunteering projects. Samuel believes strongly that dedication, perseverance, and commitment are keys to success in any business. He was motivated to start SupplyGem after discovering how difficult it was to find good, honest, unbiased information online about online course platforms. Sam is a current member of the Association for Talent Development (ATD), the International Society for Performance Improvement (ISPI), ISA (the Association of Learning Providers), The Learning Guild, and the Training Magazine Network.