It happens. Sometimes you pay for a platform and then decide it’s not working for you.
If that sounds like your experience with Kajabi, you’ll be happy to hear it’s easy to cancel. And, if you cancel soon after paying, you can potentially get a refund.
Key Takeaways:
- After canceling, use Kajabi until the end of the current billing period
- New users can get a 30-day money-back guarantee
- You can park your Kajabi account for $29/month
What Happens Once I Cancel My Kajabi Subscription?
If you have decided to go for it and cancel your Kajabi subscription, there are a few important things to keep in mind.
As soon as you hit cancel, you can continue using Kajabi until the end of your current billing period. Once this period ends, you will lose access to all your data and work inside your account.
More importantly, as soon as you lose access to your Kajabi account, your customers will also lose access to your products and courses.
To counteract this issue and avoid disappointing or angering your paying customers, we recommend that you:
- Reach out to your customers and inform them of what is going to happen well ahead of the cutoff date.
- If you are moving to another platform, set this up beforehand and give your customers the details so they can continue to access your content.
- If you are shutting down entirely, consider sending your customers all course content via email or a similar method.
Crucially, any customers on a subscription or payment plan will continue to be charged UNTIL you manually cancel their payments inside your chosen payment provider (Stripe, PayPal, etc.).
How to Cancel Your Kajabi Subscription (Step-By-Step)
Canceling takes a few clicks and can be done at any time.
Step 1: Log into your Kajabi account and click on your profile icon in the top-right corner. Then select “Billing” from the left-hand menu.
Step 2: Scroll to where it says “Subscription,” and you will find the cancel button displayed next to it. Click to continue.
Step 3: Kajabi will now give you a few alternative options. Keep selecting the “Cancel” option to move through the process quickly.
Step 4: Finally, you are requested to leave feedback about why you are leaving. Select an option and then click “Submit feedback.”
Step 5: Once the cancelation has taken effect, you will get a note on your Kajabi dashboard stating so. You also have the option to restore your account, which you can do before you lose access to the account at the end of the final billing period.
What Is Kajabi’s Refund Policy?
Kajabi has a decent refund policy for all paid subscribers. You can get a full refund—no questions asked—so long as you cancel within 30 days of making your first payment.
To do this, simply email billing@kajabi.com, and they will process your request.
After I Cancel, Will Kajabi Delete My Account?
Canceling your Kajabi account doesn’t mean you can’t go back to it at a later stage. However, you run the risk of Kajabi deleting your data—something it can do at any time.
We reached out to Kajabi customer service to understand when the data gets deleted, and they said it “should still be there if you reactivate your account within a month.” However, they also implied this isn’t guaranteed.
Ultimately, if you don’t want to lose all your work, you may prefer one of the alternative options below.
Alternatives to Canceling Your Kajabi Subscription
Park Your Kajabi Account
“Parking” your Kajabi account guarantees that all your work and data will be fully retained until you decide to revert back to a fully paid subscription.
After parking your account, you won’t be able to access or use any of the features, and your customers won’t be able to access any of your products.
There is a catch to this—it’s not free and will cost you $29 per month. Still, it’s considerably cheaper than a full subscription, so it’s worth considering if you plan to return to Kajabi later.
Downgrade Your Kajabi Plan
Another option is to downgrade your Kajabi plan to a cheaper option. To do this, head to your account’s “Billing” section and click “Upgrade plan.”
Although it says “Upgrade,” the option to downgrade will also be available here.
Frequently Asked Questions
Can I Reactivate a Canceled Kajabi Subscription?
Yes! You can reactivate a canceled Kajabi subscription. All you do is log into the account and click the reactivate button.
Can I Cancel a Kajabi Subscription If I’m in a Free Trial Period?
Yes! You can cancel a Kajabi subscription if you are on a free trial. Canceling will still allow you to use Kajabi for the remainder of the trial period. Once it expires, you will lose access to the platform.
