Kajabi Cancel Subscription: How to Cancel or Get a Refund

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If Kajabi isn’t working out for your business, it is easy to cancel through the Billing section in your Settings. Under the Billing section is the billing cycle.

Once you cancel your subscription, the account will become inactive at the end of the current billing period.

Key Takeaways:

  • Canceling Kajabi will end access to your account at the end of your current billing period
  • Once you cancel your account, your website will become inactive for customers
  • As an alternative, you can downgrade or pause your membership

Sampling Kajabi on a free trial is a great way to see if the platform fits your needs.

If Kajabi isn’t right for you, you can cancel the trial before you begin paying a subscription fee.

Canceling will end access to your account at the end of the current trial period.

How to Cancel Your Kajabi Subscription

Canceling Kajabi is made simple through your settings:

  • Open Settings
  • Click on Billing, located under Account Settings
  • Find Subscription
  • Press Cancel Subscription
  • The date your account will close is visible under Billing Settings.

How to Cancel Your Kajabi Trial

Kajabi Cancel Subscription

If you’ve tried Kajabi using one of its free trials and the platform isn’t right for you, it’s simple to cancel and avoid charges:

  • Open Settings
  • Click on Billing, located under Account Settings
  • Find Subscription
  • Press Cancel Trial

Frequently Asked Questions

What Happens If I Cancel My Kajabi Subscription?

You will no longer have access to your Kajabi account and your site will become inaccessible.

Can I Reactivate My Subscription?

Yes, Kajabi allows you to reactivate your subscription. To do so, log back into Kajabi with your canceled credentials, click Restore Account, and follow the steps provided.

Can I Cancel My Annual Kajabi Plan?

Yes you can. Canceling Kajabi will stop future payments at the end of your current billing period.

If you have paid for the annual subscription and canceled, your Kajabi membership will end at the end of the billing period. However, Kajabi will not refund you for the months you don’t want to use it and your account will remain active until the billing cycle ends.

Can I Pause My Kajabi Account Instead of Canceling It?

Yes, Kajabi has a feature called Parked. It costs $29 a month. Parked suspends your account but keeps all the work you have created there.

Your site will become inactive to customers and you will only have access to reactivate your account, adjust your current plan, and update billing information.

Parked is perfect if you need to take a break from Kajabi but intend to return and continue growing your digital products in the future.

What Happens to My Customers When I Cancel Kajabi?

Unfortunately, if you cancel your subscription, your customers will not be able to access any of the digital products they have purchased from you.

Will Kajabi Cancel My Customers’ Recurring Subscriptions If I Cancel My Kajabi Account? 

No, customers will still pay after you have canceled your account, but will no longer have access to the digital product built on Kajabi. Only you or the customer can manually cancel recurring customer subscription payments.

Kajabi uses third-party providers to process subscription fees. This lets you control active recurring memberships from your Stripe or Paypal account.

Can I Downgrade My Kajabi Membership?

Yes, you can both upgrade and downgrade your subscription on Kajabi. To do so, open your Account Settings, select Billing, and click Upgrade. This will show the three plans. The plans are Basic, starting at $149 per month, Growth at $199, and Pro at $399.

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Samuel Fletcher
Samuel Fletcher is an entrepreneur with over fifteen years of experience in course development. Sam enjoys researching and experimenting with the latest tools in the industry. Beyond this, Samuel is a blogger, online business coach, and regular contributor to community and volunteering projects. Samuel believes strongly that dedication, perseverance, and commitment are keys to success in any business. He was motivated to start SupplyGem after discovering how difficult it was to find good, honest, unbiased information online about online course platforms. Sam is a current member of the Association for Talent Development (ATD), the International Society for Performance Improvement (ISPI), ISA (the Association of Learning Providers), The Learning Guild, and the Training Magazine Network.

Disclosure: I am not an employee, agent or representative of Kajabi, LLC. Kajabi does not in any way endorse my products or services. I am an independent Kajabi Partner and I receive referral payments from Kajabi in this role. All opinions expressed herein are my own and are not official statements of Kajabi or any party affiliated with Kajabi.

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