When reviewing platforms, we often contact customer service teams to evaluate them.
Key Takeaways:
- Tickets: Kartra usually takes around two hours to respond to tickets, but their customer service can be reached via a live chat as well.
- Live Chat: The live chat is open between 8 am – 12 pm and 12 am – 4 am, Monday to Friday, US Pacific Time.
- Telephone: You can also try calling +1 (858) 869-9533.
- Facebook Group: You can join their official Facebook group and get help there.
How to Contact Kartra Customer Service
Kartra offers two ways to contact customer service.
You can contact the team through a live chat when they’re open or submit a ticket to the Kartra team.
Live Chat
Kartra has a live chat that allows you to immediately connect directly to the Kartra team.
The team is available from Monday to Friday between 8 am – 12 pm and 12 am – 4 am US Pacific Time (PT).
It is the quickest way to get support and our first option when we need to contact Kartra.
You can ask any questions you have related to Kartra, and the team will provide an answer or point you in the right direction.
Submit Ticket
If your question or query isn’t urgent, or the Kartra live chat is closed, you can submit a ticket.
You need to provide the department you need to contact, name, email, support code, subject, and message.
Kartra doesn’t provide an exact time frame for responding to tickets. From our experience, it takes an average of two hours to receive a response Monday to Friday, but it can take longer if it’s the weekend, out of hours, or if the team is busy.
When you submit your ticket, you will receive a response via email.
How Do I Access Kartra Live Chat and Submit a Ticket?
Click “Resources,” “Kartra Support,” and then “Get Help.”
The help page has several frequently asked questions at the top of the page. If your question isn’t answered here, scroll to the bottom of the page.
Here, you will see “Chat Now” and “Submit Ticket” buttons. You can click the best option for you and contract support.
Alternative Kartra Support Options
Other than contacting Kartra directly for support, you can also use the resources available.
Kartra offers several options, including a community, learning center, and blog.
Kartra has a private Facebook group of over 18,000 Kartra customers.
If you are a Kartra customer, you can join the Facebook group to communicate and connect with other platform users.
If you need help or feedback on your ideas, you can ask questions in the group, and one of the members will answer.
As the group is made up of other Kartra members, it’s a great place to learn about Kartra. This can help you improve your business, make better decisions, and avoid simple mistakes.
Kartranaut Learning Center
Kartranaut is a training program.
It covers every aspect of Kartra, including the account and billing, along with each feature and tool it offers.
Each area of Kartra is covered by an article, with helpful videos, images, text, and step-by-step.
Kartranaut has a search feature. It allows you to find the lesson or information you need easily.
Blog
The Kartra blog isn’t Kartra-specific. Instead, it covers all aspects of running an online business.
There are posts on marketing, funnels, emails, building a website, case studies on Kartra sites, digital courses, membership sites, and much more.
These helpful blog posts can help you build and optimize your online business.
Frequently Asked Questions
Does Kartra Have a Customer Service Telephone Number?
There is no customer service number. However, Kartra does have a contact number on its website. It is +1 (858) 869-9533.
What’s the Easiest Way to Contact Kartra Customer Service?
The live chat is the quickest way to contact customer service while it’s open.
If the live chat isn’t open, we recommend submitting a ticket to Kartra. Kartra usually responds to tickets within two hours.
How Do I Contact Kartra Customer Service?
You can contact Kartra customer service via live chat or by submitting a ticket to the support team.
