Kartra Customer Service Overview

We may earn commissions if you buy via links on our website. Commissions don’t affect our opinions or evaluations. Learn more.

When reviewing platforms, we often contact customer service teams to evaluate them.

Key Takeaways:

  • Tickets: Kartra usually takes around two hours to respond to tickets, but their customer service can be reached via a live chat as well.
  • Live Chat: The live chat is open between 8 am – 12 pm and 12 am – 4 am, Monday to Friday, US Pacific Time.
  • Telephone: You can also try calling +1 (858) 869-9533.
  • Facebook Group: You can join their official Facebook group and get help there.

How to Contact Kartra Customer Service

Kartra offers two ways to contact customer service. 

You can contact the team through a live chat when they’re open or submit a ticket to the Kartra team.

Live Chat

Submit Ticket

Kartra has a live chat that allows you to immediately connect directly to the Kartra team. 

The team is available from Monday to Friday between 8 am – 12 pm and 12 am – 4 am US Pacific Time (PT).

It is the quickest way to get support and our first option when we need to contact Kartra. 

You can ask any questions you have related to Kartra, and the team will provide an answer or point you in the right direction.

Submit Ticket

Live Chat

If your question or query isn’t urgent, or the Kartra live chat is closed, you can submit a ticket. 

You need to provide the department you need to contact, name, email, support code, subject, and message.

Kartra doesn’t provide an exact time frame for responding to tickets. From our experience, it takes an average of two hours to receive a response Monday to Friday, but it can take longer if it’s the weekend, out of hours, or if the team is busy.

When you submit your ticket, you will receive a response via email.

How Do I Access Kartra Live Chat and Submit a Ticket?

Click “Resources,” “Kartra Support,” and then “Get Help.”

How Do I Access Kartra Live Chat and Submit a Ticket

The help page has several frequently asked questions at the top of the page. If your question isn’t answered here, scroll to the bottom of the page. 

Here, you will see “Chat Now” and “Submit Ticket” buttons. You can click the best option for you and contract support.

Chat Now

Alternative Kartra Support Options

Other than contacting Kartra directly for support, you can also use the resources available.

Kartra offers several options, including a community, learning center, and blog.

Facebook Group

Kartra has a private Facebook group of over 18,000 Kartra customers. 

If you are a Kartra customer, you can join the Facebook group to communicate and connect with other platform users.

If you need help or feedback on your ideas, you can ask questions in the group, and one of the members will answer.

As the group is made up of other Kartra members, it’s a great place to learn about Kartra. This can help you improve your business, make better decisions, and avoid simple mistakes.

Kartranaut Learning Center

Kartranaut Learning Center

Kartranaut is a training program. 

It covers every aspect of Kartra, including the account and billing, along with each feature and tool it offers. 

Each area of Kartra is covered by an article, with helpful videos, images, text, and step-by-step.

Kartranaut has a search feature. It allows you to find the lesson or information you need easily.

Kartranaut has a search feature



The Kartra blog isn’t Kartra-specific. Instead, it covers all aspects of running an online business. 

There are posts on marketing, funnels, emails, building a website, case studies on Kartra sites, digital courses, membership sites, and much more. 

These helpful blog posts can help you build and optimize your online business.

Frequently Asked Questions

There is no customer service number. However, Kartra does have a contact number on its website. It is +1 (858) 869-9533.

The live chat is the quickest way to contact customer service while it’s open.

If the live chat isn’t open, we recommend submitting a ticket to Kartra. Kartra usually responds to tickets within two hours.

You can contact Kartra customer service via live chat or by submitting a ticket to the support team.


About Authors

  • Samuel Fletcher

    Samuel Fletcher is a entrepreneur with over 15 years in online course development. With an in-depth understanding of online course platforms, including Kajabi, Thinkific, LearnWorlds, and more, he has not only created courses on these platforms but has also assisted others in their course creation journeys. Beyond his hands-on experience, Sam is a passionate blogger, online business mentor, and a proactive contributor to community initiatives. His commitment to excellence and belief in dedication, perseverance, and unwavering commitment drives his success. Recognizing the gap in unbiased, quality information about online course platforms, he co-founded SupplyGem. In addition to his leadership role, Samuel serves as a Technical Writer at SupplyGem, sharing his expertise with a broader audience. Moreover, he's an active member of professional associations such as the Association for Talent Development (ATD), The Learning Guild, and others, underlining his dedication to continuous learning and industry advancement.

  • Dr. Angelia Cline, Ed.D.

    Dr. Angelia Cline, Ed.D., has over 20 years of extensive editing expertise and a commendable academic foundation from William Carey University. Besides her position as a Chief Editor for SupplyGem, she is also an Instructional Designer. Dr. Cline manages the Learning Management System (LMS) for a large team, skillfully converting SME knowledge into engaging courses. With over 12 years of teaching experience, she has demonstrated her aptitude across various subjects and educational settings. At William Carey University, Dr. Cline achieved an Ed.D. in Educational Leadership, a Master’s in Teaching of the Gifted and Talented, and another in English Language and Literature. She also secured her BA in English from The University of Southern Mississippi. Her proficiencies range from research and differentiated instruction to educational leadership.

Leave a Reply

Your email address will not be published. Required fields are marked *

More from SupplyGem

Disclosure: I am an independent Kartra Affiliate, not an employee. I receive referral payments from Kartra. The opinions expressed here are my own and are not official statements of Kartra.

Kartra Logo