Kartra’s support is phenomenal. Customers have access to 24/7 live chat and an email ticketing system to answer their queries directly.
In the Kartraverse, users can get training on all features. Users can also get support from the Facebook group.
Users who find a feature lacking can request that the developers add it, and the Kartra blog covers a wide range of useful topics.
Live Chat
Kartra offers your customers live support 24/7. Even if you are offline when a customer needs to chat, the system will still open a new helpdesk ticket.
If you receive a request that you don’t know the answer to, don’t stress. You can invite another online agent to the live chat to quickly resolve the issue.
Rest assured, you will never miss a live chat request from a customer. Whatever you are busy with, the system will show you live chat windows as they come in.
For access to Live Chat, visit this page.
- Scroll down to the bottom of the page and click “Support helpdesk“.
- Scroll down to the bottom of the page and click “Connect to Chat” button.
- Chat with the agent!
You can offer your customers support from your domain name directly to your customer’s email. Kartra can distinguish between existing and new requests to determine whether or not to add a new ticket.
You will quickly learn when your request rush hours are, so your support teams can be available at those times.
Importantly, Kartra lets you track your team’s response times, so you can take steps to optimize the time it takes to resolve issues.
For access to this feature, visit this page.
- Scroll down to the bottom of the page and click “Support helpdesk“.
- Scroll down to the bottom of the page and click “Submit Ticket“.
- Fill in the required fields and leave your message.
Kartraverse Center
Initially, getting to terms with everything that Kartra has to offer can be overwhelming. Don’t panic. You can visit the Kartraverse Training Center, where you can do the Kartranaut Training Program.
The Kartranaut Training Program will train you on every setting. You’ll receive the course material in a dripped fashion every week in an order that you need to know it. Each lesson builds on the previous one.
For instance, you first need to understand lists before you can build any form, and only then can you learn to make a squeeze page.
When you have completed the training, you will have a thorough knowledge of Kartra and everything it offers.
For access to the Kartranaut Training Program, visit this page.
- Scroll down to the bottom of the page and click “Support helpdesk“.
- Click the “Visit Kartranaut” button.
- Download the training course PDF.
- Navigate through lessons or Q&A call sessions and watch useful interviews about Kartra.
Feature Request
Despite its already huge list of features, Karta is a work in progress. As business and marketing practices evolve, new features become necessary. Some of these may be features of which the developers have not yet conceived.
As a Kartra user, you may very well come up with a feature that you need and that others might need. If so, why not contact the community with a proposal for a new feature that the developing team can consider?
If you need access to this feature, visit this page.
- Scroll down to the bottom of this page and click “Support helpdesk“.
- Click “Request a Feature” button.
- Fill out your details.
- Request a feature by filling in the requested details or vote on features suggested by the community.
Kartra Blog
Have you heard about Done-it-for-you campaigns? What is split testing, and should you do it? What are the best email subject lines to get clicks? Do you know how to make your campaigns convert?
These are all questions marketers ask. For answers to these questions and more, you can turn to the Kartra blog.
The blog covers a wide range of topics that are useful to marketers and business owners. The information is not merely about boosting the platform; it goes much further.
Navigate through the blog, or enter any keyword in the search bar.
Kartra Community Support
Kartra has a very active Facebook community. The 21,600 members communicate with each other on any questions and issues that might come up with their use of the system. If you come across a problem or have any questions, you can simply ask for advice in the Facebook group.
Please note that the Facebook group is only for non-technical questions. Technical questions are not allowed in this group.
Bottom Line
When you start with Kartra, you won’t find yourself on a desert island with no help in sight.
If you have an account, you have access to the Kartraverse, where you can enroll in a training course to bring you up to speed. The course material takes you through all the settings in a logical fashion that will gradually increase your confidence in working with the platform.
Kartra offers 24/7 live chat to users, and if an agent can’t answer a question, another agent can be invited to the chat to help. The platform offers help directly to customers’ emails. It does so in an intelligent way, automatically distinguishing between new and previous requests.
If you work with Kartra and find a missing feature that you need to run your business successfully, you can contact the team and ask their developers to look into the matter. Now that’s real support for you!
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