If you are looking for Systeme.io support, you will find it in the Help Center.
Here you can browse the knowledge base and videos or complete the contact form for support by email.
You can also join the Facebook group and get useful support from the user community.
Key Takeaways:
- Systeme.io only offers support via email
- The platform has an extensive knowledge base where you can find support
- You can pay to receive limited phone support
How to Contact Systeme.io Support
The Systeme.io support team can only be reached via email. To send them a message, head to the Systeme.io homepage and scroll right to the bottom footer. Here you will find a Help link to click on.
Next, you will be taken to the Systeme.io help center, where you can click and complete a form requesting the desired help.
If you are logged into your Systeme.io account, you can find the Help button in the top right corner of the screen. Clicking on it will take you to the same page as detailed above.
When we tested this service out, Systeme.io promised a response within 24 hours. We had someone get back to us after around six hours.
Once you have had a response, you can email the Customer Service Agent back directly; you do not have to use the form again unless you’re submitting a new help request.
Use the Knowledge Base for Systeme.io Support
A lot of queries can be answered by looking up the relevant article within the Systeme.io Knowledge Base. You can find this by also clicking on the Help link.
If you know what you are looking for, you can type the subject in the search box, and a list of relevant articles will appear for you to choose from.
Otherwise, you can scroll down the page and find a list of all topic headings such as Blog, Editor, Courses, etc.
Clicking on each one will bring up a series of articles related to the topic.
Articles typically consist of “how-to” guides and walkthroughs containing step-by-step instructions and screenshots to support the information.
Watch the Systeme.io Support Video Tutorials
Also available in the help center is a series of video tutorials aimed at the complete Systeme.io beginner.
Broken down into five separate videos, the series walks you through getting set up on the platform and using the various available features.
Find Support in the Systeme.io Facebook Group
If you use Facebook, you can join the 48,000+ strong Systeme.io user community. Search for “Systeme.io Creators’ Group” on Facebook, and you’ll find it.
Anyone can join the group; however, it enforces strict rules to ensure that everyone feels welcome and comfortable to post their question.
You’ll be pleased to hear its members are highly active. All posts get responses, and everyone is friendly and constructive.
Phone Support for Systeme.io Unlimited Plan Subscribers
If you upgrade to the platform’s highest-tier, the “Unlimited” plan, for $97/month, you get a free one-hour phone call with a member of the Systeme.io team.
This call is to provide technical assistance and to help you get everything set up on the platform.
After you have had your one-hour call, you do not have access to any further phone support unless you pay for it (detailed below).
Like all other Systeme.io subscribers, you still get access to email support.
Paid Systeme.io Phone Support
If you really want to speak to the Systeme.io team on the phone, you can pay $57 to have a two-hour technical assistance call.
This is available to all Systeme.io subscribers, regardless of the plan you are on.
Since you have to pay to have this phone assistance, it is a good idea to plan in advance what you want to gain from the call.
But first, try to find answers to your questions via email or within the knowledge center and Facebook group.
If you still need help, you can email the platform via the usual channel and request to pay for the two-hour call.
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Frequently Asked Questions
What Systeme.io Support Is Available?
Systeme.io offers 24/7 support by email only. Additionally, it provides an extensive knowledge center and video support available to all. Support can also be found within the Systeme.io Facebook group.
Can I Get Systeme.io Support by Phone?
Systeme.io does not offer phone support as standard. However, you can pay $57 for a two-hour technical assistance call. If you subscribe to the Unlimited plan, you get a free one-hour technical assistance call.
