How to Cancel & Delete Account

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Canceling your account is simply achieved in a few clicks and can be reinstated at any time. 

Deleting your account is a little more complicated and requires you to contact customer services.

Key Takeaways:

  • You can cancel your account from the settings tab
  • The cancellation will take effect just before the next subscription payment due date
  • Canceling your account reverts you back to the free plan

How to Cancel Your Account (Step by Step)

How to Cancel Your Account (Step by Step)

Step 1: Log into your account and click on your profile icon in the top-right corner. From the left menu, select Manage My Subscription. account

Step 2: Next, click on the three dots to the right of where your subscription type is listed and select Cancel Subscription.

Cancel Subscription

Step 3: A pop-up will now appear. Hit Confirm to proceed with the cancellation. That’s all there is to it.

When Does the Cancellation Take Effect?

While the cancellation request is immediately received and actioned, you will still have access to and be able to use the platform until the next payment due date. In other words, you still have access to what you have already paid for.

For example, if your subscription payment is due on the 2nd of each month and you select to cancel on the 15th, you will still be able to use right up until midnight on the 1st of the following month. When the 2nd of the month rolls around, your access will be removed.

How to Delete a Account

How to Delete a Account

It’s important to understand that canceling your subscription does not mean your account is also deleted. In fact, after you have canceled a paid subscription, your account reverts back to the free plan.

How to get rid of the free plan and delete your account entirely? Well, you have to contact customer services via email, and they will do this on your behalf.

Frequently Asked Questions

You can cancel paid accounts by heading to the Manage My Subscription tab in your account settings and selecting to cancel your subscription.

After you cancel a paid subscription, the account reverts back to the restricted free plan. To restore full access to your account, all you have to do is re-subscribe to a paid plan.

You do not get a refund if you cancel your account.

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Samuel Fletcher
Samuel Fletcher is an entrepreneur with over fifteen years of experience in course development. Sam enjoys researching and experimenting with the latest tools in the industry. Beyond this, Samuel is a blogger, online business coach, and regular contributor to community and volunteering projects. Samuel believes strongly that dedication, perseverance, and commitment are keys to success in any business. He was motivated to start SupplyGem after discovering how difficult it was to find good, honest, unbiased information online about online course platforms. Sam is a current member of the Association for Talent Development (ATD), the International Society for Performance Improvement (ISPI), ISA (the Association of Learning Providers), The Learning Guild, and the Training Magazine Network.