Cancel GoHighLevel

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You can cancel your GoHighLevel subscription or a free trial on the GoHighLevel platform.

If you need to cancel a GoHighLevel SaaS sub-account, you can do this entirely from within your agency account.

Key Takeaways:

  • Explore GoHighLevel alternatives (some of them are free)
  • Cancel GoHighLevel from within the platform, and a team member will contact you to confirm
  • You will not be refunded any amount after you cancel, since GoHighLevel doesn’t offer a money-back guarantee
  • If you sold GoHighLevel SaaS to a client and need to cancel the account, you can do so via the GoHighLevel platform

How to Cancel GoHighLevel Subscription

Cancel GoHighLevel Subscription

To cancel your GoHighLevel subscription, ensure you are logged into the platform and on Agency view. 

Head to Settings and then Billing.

A page will appear telling you which plan you are currently on.

Underneath that, you will notice some small text stating, “To modify or cancel, please click here.” 

After clicking to modify or cancel, a pop-up will appear inviting you to modify your subscription.

At the bottom of the pop-up, select “Show more options.”

Show more options

You will now be shown the option to cancel your subscription. 

Select this, and you will be taken to another page with more options and a video requesting feedback.

video requesting feedback

GoHighLevel wants to understand why you are canceling your subscription, so select a reason most appropriate to you (if you don’t want to reveal why you’re canceling, select “Other”).

GoHighLevel wants to understand

Another page will appear with more information on it. Scroll all the way to the bottom, and you will finally be given the option to cancel your account.

However, after clicking this, your account is not immediately canceled. You must wait for confirmation from a GoHighLevel team member before your account is truly closed.

The confirmation typically arrives in your inbox around 24 – 36 hours after your request to cancel, although it could take longer. To avoid being charged, ensure you make your cancellation request several days before your next payment due date.

Do You Get a Refund after You Cancel GoHighLevel?

Refund after You Cancel

GoHighLevel states that it does not supply refunds for partially used or unused subscriptions in its terms of service.

Alternatives to Canceling GoHighLevel

Alternatives to Canceling GoHighLevel

If you are unsure about whether or not to cancel your GoHighLevel subscription, it’s worth noting that there are other options to consider:

  • Pause account: If you are on a paid plan (not the free trial), GoHighLevel will allow you to pause your account for a limited amount of time. During this period, you will not be charged for the service and cannot access or use the platform.
  • Downgrade: GoHighLevel will let you downgrade your plan at any time. You will remain on your current plan until the next billing period, when it will switch to the lower amount.
  • Upgrade: You can upgrade your GoHighLevel plan whenever you like. The upgrade takes effect immediately, and you will be charged a prorated amount for the remaining billing period.
  • Extend your free trial: If you are currently on a GoHighLevel free trial, you can request to extend it for a further 14 days.

How to Cancel a GoHighLevel SaaS Sub-Account for Clients

GoHighLevel SaaS Sub-Account

If you sell GoHighLevel as SaaS and one of your clients no longer wishes to continue with the service, there are several steps you need to take in order to cancel the account.

  1. Refund any unused credits in the client’s GoHighLevel wallet (only purchased credits are refunded – complimentary credits do not qualify for a refund).
  2. Next, head to Agency view > Accounts tab > View Details and select Disable SaaS.
  3. Before you click to confirm the cancellation, ensure you select to cancel the Stripe subscription.
  4. If the client leaves your agency, you must close any Twilio and Mailgun accounts associated with them.
  5. Finally, head to Agency Settings > Team and remove the client’s user name (this option removes them but lets you keep their data). If you prefer to delete all data regarding this client instead, go to Accounts > View Details and delete the sub-account.

Frequently Asked Questions

You can cancel your GoHighLevel account by logging into the platform, heading to the “Billing” section, and following the steps from there. Once you have made the cancellation request, a GoHighLevel team member will get in touch to confirm the cancellation.

You may cancel GoHighLevel whenever you like; however, you will not be refunded for unused or partially used subscriptions.


About Authors

  • Janette Bonnet

    Janette Bonnet is a Senior Writer at SupplyGem. She’s been in the teaching and training field for over 10 years and has been writing about it for more than 5 years. She knows a lot about online course tools like GoHighLevel,, and Teachable. Thanks to her long experience and a professional training certification she earned from CIPD, she’s great at helping readers understand these platforms. When you read her articles, you’re getting advice from someone who’s actually used and knows these tools inside out. Beyond her professional endeavors, Janette has dedicated many years to volunteering, especially in animal welfare, showcasing her commitment to giving back to the community.

  • Dr. Angelia Cline, Ed.D.

    Dr. Angelia Cline, Ed.D., has over 20 years of extensive editing expertise and a commendable academic foundation from William Carey University. Besides her position as a Chief Editor for SupplyGem, she is also an Instructional Designer. Dr. Cline manages the Learning Management System (LMS) for a large team, skillfully converting SME knowledge into engaging courses. With over 12 years of teaching experience, she has demonstrated her aptitude across various subjects and educational settings. At William Carey University, Dr. Cline achieved an Ed.D. in Educational Leadership, a Master’s in Teaching of the Gifted and Talented, and another in English Language and Literature. She also secured her BA in English from The University of Southern Mississippi. Her proficiencies range from research and differentiated instruction to educational leadership.

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Disclosure: I am an independent HighLevel Affiliate, not an employee. I receive referral payments from HighLevel. The opinions expressed here are my own and are not official statements of HighLevel.