CoreCommerce Review

CoreCommerce is a simple to use eCommerce platform that lets merchants of all sizes build an online presence. This platform provides all of the necessary tools to handle payments, order management, business growth and marketing. CoreCommerce provides fully customizable websites with innovative features so that any business can strive on the internet.

Highlights
  • Numerous customer support channels with urgent support via ticketing system
  • 100+ third party apps available for use
  • No transaction fees and no hidden fees
Best For

Merchants with coding experience seeking a feature-rich eCommerce solution.

Overall Ratings

Overall
5.2/10

CoreCommerce is one of the few eCommerce solutions online that doesn’t target new merchants and users without any ability to code. They offer just a few free themes, because they expect their users to be able to customize them as they wish. They do offer a huge selection of built-in features, allowing you to really make the most out of your online store. However, many of their features are limited for their first few pricing plans, causing you to have to upgrade towards more expensive plans if you want to remove their limitations. They don’t charge transaction fees, but once more, this can be made up by having to upgrade your pricing plan as you grow your business. Customer support is pretty good at CoreCommerce. While they only offer live chat and phone support 12 hours per day during weekdays, they do have urgent support via their ticketing system, which is available 24/7. If you’re looking for a solid eCommerce platform that has loads of great features and you don’t mind tweaking with code, you’ll really enjoy using CoreCommerce.

Speed & Performance
3/10
Customer Support
7.3/10
Functionality & Features
6.5/10
Themes & Templates
1.5/10
Plugins & Apps
7/10
Pricing & Fees
6/10

Pros & Cons

Overview of Advantages & Disadvantages

Pros

They provide excellent customer support via live chat, phone or email.
The pricing structure is very competitive when compared to other similar eCommerce platforms.
CoreCommerce does not charge any transaction fees. However, keep in mind that they limit the amount of products you can sell, so you will need to upgrade your plan to a more costly option if you sell lots of product.

Cons

CoreCommerce is a little more complicated than other similar website builders, making it better suited for merchants with experience using eCommerce platforms.
The themes available at CoreCommerce are mostly outdated and very basic. There is also a very limited selection of free themes available.

Plans & Pricing

Choose The Best Plan For You

Personal
$19
Monthly Price
Up to $24,000
Online Sales Per Year
Pioneer
$45
Monthly Price
Up to $60,000
Online Sales Per Year
Pro
$160
Monthly Price
Up to $400,000
Online Sales Per Year
Features Included
Orders
Unlimited
Bandwidth
2GB
Number of Products
3
File Storage
1GB
Gift Cards
Coupons
Ratings & Reviews
Support Available
24/7 Chat Email Telephone Tutorials
Free Trial
15
Days
Features Included
Orders
Unlimited
Bandwidth
Unlimited
Number of Products
300
File Storage
Unlimited
Gift Cards
Coupons
Ratings & Reviews
Support Available
24/7 Chat Email Telephone Tutorials
Free Trial
15
Days
Features Included
Orders
Unlimited
Bandwidth
Unlimited
Number of Products
Unlimited
File Storage
Unlimited
Gift Cards
Coupons
Ratings & Reviews
Support Available
24/7 Chat Email Telephone Tutorials
Free Trial
15
Days

CoreCommerce Fees

How Much Does it Cost? Compare Transaction & Plan Fees per Month

Plan name
$1,000 sales
$5,000 sales
$10,000 sales
$25,000 sales
Personal
$19/m
1.90% from sales

$1000 sales

Upgrade

$5000 sales

Upgrade

$10000 sales

Upgrade

$25,000 sales

Pioneer
$45/m
4.50% from sales

$1000 sales

$45/m
0.90% from sales

$5000 sales

Upgrade

$10000 sales

Upgrade

$25,000 sales

Pro
$160/m
16.00% from sales

$1000 sales

$160/m
3.20% from sales

$5000 sales

$160/m
1.60% from sales

$10000 sales

$160/m
0.64% from sales

$25,000 sales

Interesting Facts

Some Cool Stuff in Snap Overview

Michael Thompson
CEO
Brentwood, Tennessee
Based in

Speed & Performance

Having a fully optimized website is crucial if you want your online store to excel. CoreCommerce provides a decent uptime that is slightly above average, but they lack a status page. This makes it difficult for you to know when maintenance is scheduled and when outages occur. As far as speed optimizations are concerned, CoreCommerce isn’t the best. Their fully customizable platform allows you to integrate loading time optimizations yourself, but in order to do so, you will need to know how to code. Knowing your way around a website’s backend and hard coded files will certainly allow you to take your website to the next level, but if you’re hoping for a well-optimized website out of box, you’ll be out of luck. Overall, CoreCommerce is good for people who are capable of performing optimizations on their own, but not so much for people who want a website that’s ready to go from the start.

Uptime
Score:
8/10
When looking at an eCommerce platform’s reliability, one of the first things you should consider is their uptime. This gives you a pretty good idea about how often they experience downtimes. CoreCommerce guarantees an uptime of 99.99%, which is slightly above average and is very good. We searched the internet for user reviews and other data that could support this claim and our information gathered shows a similar score to their guarantee. This means you can expect their platform to crash or experience site outages on very rare occasions. Overall, CoreCommerce has an excellent uptime score, making them a reliable option.
Incident Frequency
Score:
1/10
The lack of an incident status page at CoreCommerce makes it difficult to know how often they experience issues. However, after a quick search, we were able to find out that CoreCommerce outsources their hosting to RackSpace, making them mostly responsible for outages and incidents. RackSpace does have their own status page and we did not find very many outages or incidents over the past month. However, they do have regular maintenance schedule every month, which could briefly affect your site’s uptime. Overall, CoreCommerce does not have very many complaints filed against them and the amount of recorded incidents via their outsourced hosting provider are slim.
Speed
Score:
5/10
The speed of your website is crucial to running an online business. You’ll want to make sure that your visitors have a fast-loading environment so they don’t end up clicking away from your platform right as they are about to make a purchase. Unfortunately, CoreCommerce does not provide great speed optimizations, especially when compared to other similar website builders. Most web pages we tested that were operating under the CoreCommerce platform loaded in over 3 seconds and were missing out on numerous optimizations. Some areas that could be further optimized include adding expires headers, making fewer HTTP requests, using a content delivery network (CDN), using cookie-free domains, reducing DNS lookups and minifying JavaScript and CSS.

Customer Services & Support

Having a solid team of support members ready to back you up whenever you run into problems is very important when running a business online. CoreCommerce allows you to get the help you need 24/7 when contacting them via email or through their ticketing system. However, their phone and live chat support channels are only available 12 hours per day, 5 days per week. This can become quite problematic for people who prefer speaking with support agents on the phone when dealing with urgent issues. If you run into large problems during the night or on weekends, you’ll have to settle for email or support ticket assistance, which isn’t the best for dealing with complex issues. In most cases, you’ll have to wait until the next business day before getting any serious assistance. Overall, CoreCommerce has a great support team, but it would definitely be nice to see the phone support channel become available on a 24/7 basis.

Support Availability
Score:
8/10
Having a solid support team that’s available to provide informative assistance whenever it’s needed is crucial if you want your business to succeed. The last thing you want when choosing an eCommerce platform is to have to deal with issues on your own. CoreCommerce provides excellent support assistance via numerous channels. You can contact them via phone or live chat between 7am and 7pm, Monday through Friday. They also have email and support tickets available at all times and if you run into issues that require emergency assistance, you simply need to choose “Urgent” while submitting your support ticket. The community forums are another way to get excellent assistance for CoreCommerce issues or basic inquiries.
Speed of Response
Score:
7/10
The customer support team at CoreCommerce is quite fast at responding to your inquiries. We attempted to contact them on numerous occasions and every time we were quickly connected with an agent. Phone support usually took roughly 5 minutes before getting to speak with an actual person. Live chat had an average wait time of 10 to 20 minutes, which is average for this type of platform. Email would usually take a few hours, but when using the urgent support tickets, we would get an answer within minutes of submitting it. Overall, CoreCommerce does not disappoint when it comes to speed of response - they are very fast at resolving issues.
Friendliness & Helpfulness
Score:
7/10
When contacting the CoreCommerce support team, we were always met with friendly staff members who seemed to take our issues seriously. They always seemed to provide us with the best support they could according to their abilities. While more complex tasks were left unresolved, we were definitely able to quickly resolve basic issues. We never ran into any rude customer service agents, making CoreCommerce’s support team a pleasure to speak with. This is important because you’ll never want to feel like you’re bothering them when you need help.
Telephone
Score:
8/10
Decent phone support is necessary for any high quality eCommerce platform. When operating an online store, you’ll often run into issues that require immediate support. This could be a problem processing a client’s payment, issues with products not appearing correctly or anything else that affects your business’ sales. With phone support at CoreCommerce, you get fast and reliable assistance. However, their phone support is only available 12 hours per day, 5 days per week, making it a great support channel but with poor availability. If you run into issues during the night, on weekends or during holidays, you’ll have to wait until the next business day in order to get the assistance you need.
Live Chat
Score:
7/10
Live chat support is another excellent way to quickly get the answers that you seek. However, just like their phone support, live chat at CoreCommerce is only available from 7am to 7pm CST, Monday through Friday. Every time we attempted to contact their live chat support team, we were quickly provided with the information that we needed. However, the lack of 24/7 availability makes this support channel better suited for issues that don’t require immediate assistance.
Email
Score:
7/10
One of the only support channels that provides 24/7 availability at CoreCommerce is the email support team. They are available at all times, so you can get the help you need at any time. However, email answers usually take a few hours, so you shouldn’t expect immediate results. On the other hand, CoreCommerce also provides you with a support ticket system, which allows you to list issues as urgent. When choosing to contact them via the support ticketing system using the “Urgent” label rather than contacting them via email, you can get the answers you need within minutes.

Functionality & Features

Free Hosting
PCI Certified

The amount of built-in features along with the functionality of an eCommerce platform is what makes or breaks it. CoreCommerce really delivers on this front with their loads of amazing features that are included right from the start. However, using CoreCommerce isn’t as simple as other similar eCommerce platforms, so if you plan on using this platform, you will definitely have an easier time doing so if you’ve worked on websites in the past. Their dashboard has a step-by-step tutorial to get you started on the right track, but the backend isn’t as easy to use as some of the competing eCommerce solutions on the market. Overall, you’ll enjoy the amazing selection of features at CoreCommerce that allow you to make the most out of your online store, but when it comes to ease of use, you may find it a little more complicated to navigate.

Ease of Use
Score:
5/10
CoreCommerce has never been known as the easiest eCommerce solution. While they recently redesigned their entire dashboard, it remains one of the more complicated to use eCommerce solutions on the market. CoreCommerce gets you started with a setup wizard, but even with this step by step guide, you may have some difficulties getting by if you’ve never set up online stores in the past. If you have some sort of experience with online platforms and backends, then you will definitely find CoreCommerce simple to use. Numerous question-mark icons are found throughout the dashboard, allowing you to find out more information about various features. All in all, CoreCommerce is an easy to use platform for experienced webmasters, but may be a little overly complex for inexperienced users.
Functionality
Score:
8/10
While CoreCommerce may not be the easiest eCommerce platform to use, it definitely delivers when it comes to integrated features. CoreCommerce brings you tons of excellent abilities such as being able to publish unlimited product images, being able to sell internationally from the start, hide prices, add custom specification fields, create customer recently viewed product feeds and much more. CoreCommerce has many features that are not found in other eCommerce solutions out of box. Merchants can choose to sell product bundles, estimate taxes and shipping rates based on the consumer’s location, build customer loyalty rewards and so much more. When it comes to features, CoreCommerce definitely does not disappoint.

Themes & Templates

Choosing the best possible theme for your website will go a long way towards saving you time and giving your online store a professional appearance. One of the downsides to CoreCommerce is that it’s not built for beginners, so they do not excel when it comes to selection of themes. CoreCommerce was built with customizability in mind, so they assume that most users will use their basic themes and customize them to their liking. For this reason, they only provide roughly a dozen themes and most of them are rather basic. The outdated themes will not impress beginners, but if you know how to code and are willing to put some effort into customizing their themes, this shouldn’t be much of an issue. Overall, CoreCommerce has a very limited selection of themes and the quality is quite poor, but if you’re willing to edit them or pay a programmer to edit them for you, you shouldn’t have to worry much about their themes.

Choice of Free Themes
Score:
3/10
Quality of Free Themes
Score:
3/10

Apps & Plugins

Choosing an eCommerce solution that provides you with a massive selection of quality plugins is a great way to make sure that you can integrate any function of your choice. From payment gateways with lower rates to the top rated live chat tools available, you’ll want the freedom to be able to integrate any type of feature that you deem necessary for your online store. While CoreCommerce doesn’t offer the best selection of themes, they excel when it comes to third-party apps. You will easily be able to browse over 100 different apps, which allow you to add all sorts of functionality to your site. CoreCommerce has a selection of free apps and paid apps. Most of the paid ones come with monthly subscriptions, so you will need to factor this into your overall costs. This could be especially expensive if you plan on using multiple paid apps. Overall, CoreCommerce provides you with an excellent selection of third-party apps.

Choice of Free Apps
Score:
7/10
Quality of Free Apps
Score:
6/10
Choice of Paid Apps
Score:
8/10
Quality of Paid Apps
Score:
7/10

Pricing & Fees

When it comes to the cost of using CoreCommerce, you may be a little disappointed. Their pricing plans are more suited for large enterprises and big companies that have no issues with spending lots of money on a monthly basis. Their cheapest pricing plans tend to have loads of limitations, preventing you from being able to make the most out of your online store. CoreCommerce does not charge any type of transaction fees, which could end up saving you a bit of money if you sell a lot of product, but once again, you could end up paying these fees by having to upgrade your account as you sell more items. Overall, CoreCommerce is not the most affordable solution on the market, but it definitely has a lot to offer, making it a good solution for larger companies with deeper pockets.

Plans Pricing
Score:
5/10
CoreCommerce has adequate pricing, which is quite similar to other platforms in the eCommerce industry. However, they don’t have a free plan, which prevents you from being able to fully test out the platform before committing to a paid plan. They do offer a free trial period, so you can spend some time getting to know their dashboard before paying for one of their premium plans. They have six available payment plans: Personal, Pioneer, Progressive, Pro, Premier and Enterprise. Their smallest plan limits you to 1gb of file storage and 2gb of bandwidth but all of the other plans remove these limits. The smallest plan only allows you to list 3 products, the “Pioneer” plan lets you list 300 products and all other plans lets you enjoy unlimited products. Overall, their pricing plans are quite competitive with other similar platforms, but some limitations on the lower plans push users towards more expensive plans right from the start.
Transaction Fees
Score:
6/10
CoreCommerce does not have any transaction fees, which is excellent if you have thousands of small-price items for sale and want to avoid having to pay a fee with every sale. However, they do place limitations on the amount of products you can sell as well as the bandwidth and file storage for smaller plans. This can quickly add up since you will need to upgrade to more expensive plans as you list more items for sale on your store. Overall, their lack of transaction fees is great, but keep in mind that they place limitations on other features, which cause you to pay more in the end if you need to list a lot of products on your store.
Other Fees
Score:
7/10
We looked at all of the available features at CoreCommerce in search of additional fees. We didn’t find any type of hidden fees on their platform. However, keep in mind that you will need to upgrade your pricing plan if you want to remove certain limitations, which could end up costing you more money. Additionally, you should prepare a budget for third-party apps, which often cost you a monthly subscription fee. The more apps you use, the more you will end up paying in monthly fees.

What is CoreCommerce

CoreCommerce provides business owners with a fully customizable experience so they can enjoy flexibility when it comes to building websites. The platform was built with the best of both worlds in mind - users with no coding skills can quickly set up beautiful online stores, while those who know how to code can enjoy the freedom of being able to customize every little aspect of their online presence.

With all aspects of the business taken care of, CoreCommerce thrives as one of the top rated eCommerce platforms on the internet. They help you succeed in all areas of your online selling including helping you out with the creation of a beautiful store, marketing tasks, product management and so much more. CoreCommerce is an all-in-one eCommerce solution that aims to provide merchants with everything they need to succeed online all in a single package.

The CEO Michael Thompson, places a lot of emphasis on new feature innovations. The team knows how competitive the eCommerce platform industry is and they strive towards becoming the best. This can only be achieved by innovating and releasing new and improved features on a regular basis. CoreCommerce has their headquarters located in Brentwood, Tennessee and they were first established in 2001.

When choosing CoreCommerce as your website builder for creating an online store, you can expect tons of excellent features, a quality support team backing you up at any moment and new integrations released on a regular basis. Along with innovating new features, CoreCommerce takes maintenance and upgrades of the current features very seriously. You can be sure that CoreCommerce will continuously provide maintenance for your eCommerce platform, allowing you to grow and scale your business without a worry.