Is Kajabi HIPAA Compliant?

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Kajabi is not HIPAA compliant and is not expected to become HIPAA compliant at any point.

Therefore, you cannot use the platform to collect or store any personal health information.

Key Takeaways:

  • Kajabi is not HIPAA compliant and has no plans to become so
  • You cannot use Kajabi to collect and store personal health data
  • Kajabi is not a suitable platform for anyone operating in the personal health industry

Why Isn’t Kajabi HIPAA Compliant?

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The Health Insurance Portability and Accountability Act (HIPAA) protects clients’ medical information behind at least two layers of security. 

Kajabi is not HIPAA compliant and states on its terms of service that it has no plans to become so. 

It is unclear why Kajabi has decided not to become HIPAA compliant, as it does not disclose this information.

Can I Collect and Store Personal Health Information on Kajabi?

Kajabi expressly states in its terms of service that:

“You may not use the Product to collect, store, or process any protected health information subject to HIPAA, any applicable health privacy regulation, or any other applicable law governing the processing, use, or disclosure of health information.” 

In other words, you cannot use Kajabi for any kind of health-related information. 

If you do so, you will be violating their terms of service, which could land you in legal trouble.

Is Kajabi Suitable for Personal Health Products and Services?

  • If you plan to collect any of the following information from your customers, Kajabi is not for you. HIPAA prevents the non-compliant sites from the collection and storage of:
  • Treatment and diagnosis information
  • Medical test results
  • Prescription information
  • National identification numbers
  • Demographic information such as birth dates, gender, ethnicity, contact, and emergency contact information

A good example for a business that could not use Kajabi is a business that sells prescription eyewear or dental products.

Ultimately, any type of medical or health business will not be suitable for Kajabi. 

Instead, you must seek out HIPAA-compliant alternatives such as Paradiso, Braincert, or Dokeos.

Frequently Asked Questions

Kajabi is not HIPAA compliant and has no plans to become so.

Paradiso, Braincert, and Dokeos are all HIPAA-compliant alternatives to Kajabi. Each platform offers LMS and course-hosting platforms specifically for the health and medical industries.


About Authors

  • Samuel Fletcher

    Samuel Fletcher is a entrepreneur with over 15 years in online course development. With an in-depth understanding of online course platforms, including Kajabi, Thinkific, LearnWorlds, and more, he has not only created courses on these platforms but has also assisted others in their course creation journeys. Beyond his hands-on experience, Sam is a passionate blogger, online business mentor, and a proactive contributor to community initiatives. His commitment to excellence and belief in dedication, perseverance, and unwavering commitment drives his success. Recognizing the gap in unbiased, quality information about online course platforms, he co-founded SupplyGem. In addition to his leadership role, Samuel serves as a Technical Writer at SupplyGem, sharing his expertise with a broader audience. Moreover, he's an active member of professional associations such as the Association for Talent Development (ATD), The Learning Guild, and others, underlining his dedication to continuous learning and industry advancement.

  • Dr. Angelia Cline, Ed.D.

    Dr. Angelia Cline, Ed.D., has over 20 years of extensive editing expertise and a commendable academic foundation from William Carey University. Besides her position as a Chief Editor for SupplyGem, she is also an Instructional Designer. Dr. Cline manages the Learning Management System (LMS) for a large team, skillfully converting SME knowledge into engaging courses. With over 12 years of teaching experience, she has demonstrated her aptitude across various subjects and educational settings. At William Carey University, Dr. Cline achieved an Ed.D. in Educational Leadership, a Master’s in Teaching of the Gifted and Talented, and another in English Language and Literature. She also secured her BA in English from The University of Southern Mississippi. Her proficiencies range from research and differentiated instruction to educational leadership.

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Disclosure: I am an independent Kajabi Affiliate, not an employee. I receive referral payments from Kajabi. The opinions expressed here are my own and are not official statements of Kajabi.

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