If you need help with your Kajabi account, you can contact support, use the Help Center, hire an expert, consult the community, or use one of the other helpful Kajabi resources.
The plan you have determines the level of support available.
Key Takeaways:
- It’s easy to get help with your account in the Help Center
- If you can’t find the answer, you can contact support
- There are paid help tools available, including Kajabi Access and Kajabi Experts
How Can I Get Help with Kajabi?
You can get help with Kajabi in several different ways.
The type of help you need will determine the method you use.
Help Center
The Kajabi Help Center is the first stop if you need help.
There are detailed articles with videos on all aspects of Kajabi. You can search for specific keywords and find related articles.
The articles are also split into categories, making it super easy to find relevant articles. The articles are categorized as follows:
- Potential Customers – If you’re thinking about joining Kajabi, this category can help you understand how Kajabi can work for you.
- Start – Learn about setting up your site and selling on Kajabi. There is also information on how to get support.
- Create – These articles show you how to build and customize your site, pages, and products.
- Launch – These articles detail how to launch your business by creating funnels, forms, events, and automations.
- Sell – Discover everything you need to know about connecting payment processors, creating offers and coupons, and building checkout pages.
- Measure – Learn how to track your site’s performance using Kajabi’s analytics and reports.
- Scale – Find out how to manage your contacts, members, and affiliates.
- Kajabi Labs – This section includes all the details on Kajabi’s latest releases and updates.
All Kajabi’s resources are connected with the Help Center. From the Help Center, you can access the community, attend a webinar, and contact support for further help. There are also links to the Kajabi podcast and blog.
Contact Support
The easiest way to contact Kajabi support is using live chat. You can do this from within your account and from the Help Center.
To access the live chat from within your Kajabi account, click the “Help and Support” button in the right-hand corner and select “Live Chat.” This will open a chat box where you can enter and send your question.
To access the live chat from the Help Center, first ensure you’re logged into your Kajabi account. Then, open the sidebar and select “Live Chat.” This will open a chat box where you can enter and send your question.
The Growth and Pro plans both include 24/7 live chat support.
However, if you have the Basic plan, you can only contact support during business hours.
Basic plan users can contact support outside of business hours by submitting a request or emailing Kajabi support.
Webinars
Kajabi has both daily webinars and on-demand webinars.
The webinars include training on different aspects of Kajabi, including design, funnels, offers, courses, and much more.
There are also webinars available on starting, growing, and managing your business.
The live webinars have question-and-answer sections, so you can reach out to the Kajabi team with any questions.
Kajabi Live Webinars
Kajabi hosts live webinars every day from Monday to Friday.
You can register and watch the live webinar or catch up with a replay within 3 hours of the webinar airing.
If you haven’t registered for a webinar, you can contact support for a replay.
On-Demand Webinars
Kajabi has 20 on-demand training webinars. There are videos with advice for those starting out, as well as videos on building, launching, and scaling your Kajabi business.
Members can watch the videos at any time on the Learn Kajabi site.
Kajabi Access
Kajabi Access is a paid service that can be added to any existing Kajabi plan.
It costs $99 per month and is designed to accelerate your success with exclusive features. These features include the following:
- One-to-One Success Sessions – Schedule as many 45-minute private calls as you need with Kajabi customer success managers. Kajabi asks Access members to be mindful of other users and not to schedule more than one call per day.
- Double Your Quota – Kajabi Access doubles your plan quota, so you don’t need to move up to the next plan until you’re ready to access those features. You’ll be able to create double the number of products, double the funnels, and double the contacts and active customers.
- Hero Hub Support – The Hero Hub is a forum that connects you and other Kajabi Heroes directly with Kajabi’s customer success team. They are available to answer your questions during weekly Office Hours that are exclusive to Kajabi Access members.
- Custom Code Editor – The Custom Code Editor is usually only available on the Pro plan. However, Kajabi Access allows you to unlock the Custom Code Editor on any of the plans. Adding custom code allows you to create a truly customized site and pages that can’t be achieved with the page editor.
Kajabi Experts
Kajabi Experts is the official marketplace to find and hire experts to help you with your site.
You can submit your project, and experts will submit a proposal. You can choose the right expert and agree on a contract. The expert will then start your project.
All experts are pre-vetted by Kajabi to ensure you get professional results and a smooth transaction. If there are any issues, Kajabi support can help resolve them.
You can find experts for almost any Kajabi service. Some of the most popular options include marketing, sales, admin, content development, design, and website creation and design.
Kajabi Community
Kajabi has a thriving Facebook community with over 40,000 users. To access the community, you need a Kajabi account. Once you’ve been accepted, you’ll be able to connect with other Kajabi users.
You can ask questions, offer support to other users, share your achievements, and search through previous posts for answers.
The community can help encourage and inspire your business. There is also a monthly #HelpWanted post where you can ask for help with any aspect of your Kajabi business and potentially hire someone to help you.
Kajabi University
Kajabi University has on-demand courses available that you can work through at your own pace.
There are over 350 training videos available on all aspects of growing your business.
There are Kajabi-specific courses, including how to create courses, build a website, connect with your community, and much more.
As well as the Kajabi courses, there are also courses on other aspects of creating a business online created by experts in the field. Some of these include legal, accounting, and marketing.
How Do I Contact Kajabi?
All plans include a live chat where you can get help from live agents.
The hours the live chat is open will vary depending on the subscription plan you have.
Basic Plan
On Kajabi’s Basic plan, the live chat is open during business hours.
These are between 6 AM and 5 PM Pacific Time on business days.
If you need help outside of these times, you can submit a request or send an email to Kajabi using support@kajabi.com.
Growth and Pro Plan
The Growth and Pro plans both have access to 24/7 live chat support.
Frequently Asked Questions
How to Get Help with a Kajabi Website
Kajabi has tons of helpful resources to help with your website, including the Help Center, which has articles on all aspects of creating, launching, and managing your site.
If your question isn’t answered on the Help Center, you can reach out to support, hire a Kajabi expert, or ask the Facebook community.
How to Get Help from Kajabi
There are several ways to get help with your Kajabi site, but the help you need will determine how you get it.
We recommend searching the Help Center with your question. If you can’t find the answer, the support team is available 24/7 for Growth and Pro plans and during business hours for Basic plans.
Bottom Line
Kajabi has some of the best resources to help its users of all digital product creation platforms.
The support available is also incredible, from both the live chat agents, Kajabi experts, and other Kajabi Heroes in the Facebook community.
